Infrastructure Ops Engineer III

Responsibilities

• Install & administer SCCM Primary & Secondary Server software, including Management Points, Cloud Management Gateway (CMG), Co-Managed device management.
• Install & administer SQL used for SCCM.
• Maintain application performance by monitoring and implementing appropriate actions to control, correct, or improve SCCM performance.
• Perform routine maintenance operations on the application, including updates to Express Metrics & ServiceNow database, ensuring integrity of SCCM database, and performing updates to the SCCM application as required.
• Support and trouble manage SCCM clients, including responding to and resolving Level 1 and Level 2 support tasks, executing disaster recovery procedures, and providing 2nd/3rd level support.
• Create and manage Configuration Profiles, Compliance Policies, and Device Life Cycle for enrolled mobile devices (iOS, macOS, Windows 10, and Android).
• Provision and set ESP and other profiles for Windows Autopilot.
• Distribute Intune / SCCM packages to clients in all regions, administer software metering, and distribute licensed software to individual clients.
• Provide 2nd-level support for software distribution problems.
• Generate hardware & software inventory reports and software usage reports using Intune / SCCM.
• Administer Web Reporting site and customize hardware Inventory as per CANDESCENT requirements.
• Manage patches for all workstations & non-ITS servers, update and perform cleanup in WSUS on a regular basis, approve and package security updates, test and deploy updates to workstations and servers on an approved roll out schedule.
• Present verbal and written technical information to technical and non-technical audiences and act as liaison or point of contact with customers, third parties, and internal organizations on technical issues.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum 5 years of experience in IT infrastructure administration, specifically in SCCM and Intune environments.
• Experience with SQL databases and Microsoft Office 365.
• Strong understanding of Windows, macOS, iOS, and Android operating systems.
• Knowledge of cloud-based services and infrastructure.
• Excellent problem-solving and troubleshooting skills.
• Ability to communicate effectively with both technical and non-technical stakeholders.

Skills

• SCCM (System Center Configuration Manager)
• Intune
• SQL
• Windows, macOS, iOS, and Android operating systems
• Cloud-based services and infrastructure
• Problem-solving and troubleshooting
• Communication skills

Benefits

• Competitive salary
• Flexible working hours
• Professional development opportunities
• Health insurance
• Employee discounts

Pay

• $80,000 - $100,000 annually

Schedule

• Full-time