Infrastructure Manager

About the role

Under the general supervision of the IT Deputy Director, this position supervises and ensures the efficient operation of the company’s network, servers, databases, and cloud technologies. The Infrastructure Manager oversees IT staff responsible for monitoring and diagnosing network and hardware problems, manages the applications analyst, and maintains all software. This role works closely with IT staff and decision-makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions. The IT Infrastructure Manager also assists with recruiting, training, and supervising IT staff while promoting a positive and friendly work environment.

Responsibilities

• Oversee the design, implementation, and maintenance of IT infrastructure, including servers, networks, and applications.
• Ensure high availability, security, and reliability of IT systems.
• Supervise and mentor a team of IT professionals, delegating tasks effectively and ensuring workload balance and efficiency.
• Oversee all reports and documentation related to infrastructure management.
• Develop plans for regular system testing and maintenance to ensure systems perform at optimal levels.
• Evaluate new technologies and solutions, making recommendations to the CIO and Deputy IT Director for adoption.
• Lead major infrastructure upgrade projects, including network refreshes, server migrations, and cloud transitions.
• Contribute to the strategic planning process by identifying opportunities for technology to support and enhance business operations.
• Maintain compliance with local, state, and federal regulations (e.g., CJIS, HIPAA, NIST).
• Perform related duties as required.

Schedule

Office-based role with occasional travel for conferences, training, or vendor meetings. May require occasional evening or weekend work to meet project deadlines or address critical IT issues.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 5+ years of career experience in technology.
• 2+ years in a leadership position.
• Relevant technical or managerial certifications are a plus (PMP, ITIL, CISSP, CCNA).
• Experience working in a government environment is a plus.
• Valid driver’s license, clean driving record, and ability to pass FBI/CJIS fingerprint and background checks.

Skills

• Expert knowledge of IT best practices, policies, and regulations.
• Strong understanding of cybersecurity.
• In-depth understanding of programming, computer science, and digital security.
• Clear understanding of client/server technology and network architecture.
• Strong problem-solving, critical thinking, and decision-making skills.
• Advanced leadership and conflict management skills.
• Excellent attention to detail.
• Great project management skills, including organization, planning, time management, and prioritization.
• Excellent oral, written, and customer service interpersonal skills.

Technologies

Experience with the following is a plus:

• Microsoft 365
• Palo Alto
• Extreme Networks
• VMware
• Windows Server