Infrastructure Manager

AV · Sunrise, FL · 2 mo ago

On-siteInformation Technology$107k–$163k/yrFull-time

Job Description

An infrastructure manager ensures all the DBT Infrastructure systems that support business operations function efficiently. Additionally, the infrastructure manager will supervise a team of analysts and engineers who support and develop specific platforms and will concentrate on unifying communications, messaging and identity toward a seamless user experience. Provide assistance to Service Desk team as escalation point supporting ITIL model.

Position Responsibilities

People and team manager of team and responsibilities of its members
Provide high quality, responsive and consistent resolutions to IT Incidents
Server administration Windows and Linux deployment
Managing the Infrastructure incident support queues activities on a day to day operational basis.
On-premises infrastructure: Active Directory, DNS, VMWare, firewalls, routing
Identity and user management solutions provided by Azure or 3rd party
Ownership and review of 3rd party product invoicing
Ensure that incurred costs match business expectations on services provided
Follow-up and drive 3rd party product service level agreements to ensure services provided meet ongoing business requirements and contractual agreements with vendors
Other duties as assigned

Basic Qualifications (Required Skills & Experience)

12-15 years of experience with Windows and Linux-based operating system configuration, automation, and management
8-10 years of experience with Automation scripting including PowerShell and other configuration as code tools
Minimum of 15 years of experience in Systems Administration/Engineering
Bachelor’s degree in the field of Information Technology Management or related field or equivalent combination of education, training, and experience
ITIL V4+ Foundation knowledge and operations

Special Requirements

U.S. Citizen, U.S. Permanent Resident (Green Card holder) or asylee/refugee status as defined by 8 U.S.C. 1324b(a)(3) required.
Clearance Level: No Clearance

Benefits

AV offers an excellent benefits package including medical, dental vision, 401K with company matching, a 9/80 work schedule and a paid holiday shutdown. For more information about our company benefit offerings please visit: http://www.avinc.com/myavbenefits. We also encourage you to review our company website at http://www.avinc.com to learn more about us.