Infrastructure Manager

Job Description

An infrastructure manager ensures all the DBT Infrastructure systems that support business operations function efficiently. Additionally, the infrastructure manager will supervise a team of analysts and engineers who support and develop specific platforms and will concentrate on unifying communications, messaging and identity toward a seamless user experience. Provide assistance to Service Desk team as escalation point supporting ITIL model.

Position Responsibilities

• People and team manager of team and responsibilities of its members
• Provide high quality, responsive and consistent resolutions to IT Incidents
• Server administration Windows and Linux deployment
• Managing the Infrastructure incident support queues activities on a day to day operational basis.
• On-premises infrastructure: Active Directory, DNS, VMWare, firewalls, routing
• Identity and user management solutions provided by Azure or 3rd party
• Ownership and review of 3rd party product invoicing
• Ensure that incurred costs match business expectations on services provided
• Follow-up and drive 3rd party product service level agreements to ensure services provided meet ongoing business requirements and contractual agreements with vendors
• Other duties as assigned

Basic Qualifications (Required Skills & Experience)

• 12-15 years of experience with Windows and Linux-based operating system configuration, automation, and management
• 8-10 years of experience with Automation scripting including PowerShell and other configuration as code tools
• Minimum of 15 years of experience in Systems Administration/Engineering
• Bachelor’s degree in the field of Information Technology Management or related field or equivalent combination of education, training, and experience
• ITIL V4+ Foundation knowledge and operations

Desired Certifications

• VMware
• Azure

Special Requirements

• U.S. Citizen, U.S. Permanent Resident (Green Card holder) or asylee/refugee status as defined by 8 U.S.C. 1324b(a)(3) required.
• Clearance Level: No Clearance

Special Requirements

• Physical Demands: Ability to work in an office and production environment (Constant) Required to sit and stand for long periods; talk, hear, and use hands and fingers to operate a computer and telephone keyboard (Frequent)
• Special Requirements: U.S. Citizen, U.S. Permanent Resident (Green Card holder) or asylee/refugee status as defined by 8 U.S.C. 1324b(a)(3) required. Clearance Level: No Clearance

Salary Range For This Role Is

• $106,500 - $162,500

Benefits

• AV offers an excellent benefits package including medical, dental vision, 401K with company matching, a 9/80 work schedule and a paid holiday shutdown.

About AV

• We are proud to be an EEO/AA Equal Opportunity Employer, including disability/veterans.