Infrastructure Analyst I
System Management
Monitor and manage day-to-day IT infrastructure, including servers, networks, hardware, and software systems.
Perform routine maintenance and system checks to ensure optimal performance and availability.
Aid in server administration and infrastructure upkeep.
Troubleshooting & Support
Identify, troubleshoot, and resolve infrastructure-related issues in a timely manner.
Respond to system alerts, outages, and performance concerns to minimize downtime.
Provide Tier 2 support for infrastructure and system-related incidents.
Planning & Implementation
Collaborate with IT team members and business partners to plan and implement infrastructure solutions aligned with business needs.
Aid in deploying new systems, upgrades, and enhancements.
Support ongoing infrastructure improvement initiatives.
Documentation & Compliance
Maintain accurate documentation of systems, configurations, and processes.
Conduct periodic system audits and inventory tracking for hardware, software, and network components.
Follow established IT standards, policies, and security procedures.
Support & Collaboration
Provide technical support and guidance during system installations, upgrades, and maintenance activities.
Work closely with internal teams and vendors to support service delivery.
Aid in developing and refining IT operational standards and best practices.
Qualifications
- Fundamental understanding of IT infrastructure, including:
- Networks (LAN/WAN)
- Servers and operating systems (Windows preferred)
- System security concepts
- Backup and recovery processes
- Familiarity with infrastructure monitoring and support tools
- Strong problem-solving and analytical skills with the ability to troubleshoot technical issues effectively
- Solid communication skills with the ability to explain technical concepts to non-technical users
- Ability to work both independently and collaboratively in a team environment
- Strong organizational skills and attention to detail
- Eagerness to learn and grow within IT infrastructure
- Proactive mindset with a focus on continuous improvement
- Strong sense of ownership and accountability
- Customer-focused approach to IT support
Additional Ways to Stand Out
- 2-5+ years of related IT experience
- Experience with NetApp\Pure Storage
- Exposure to virtualization technologies (VMware or Hyper-V)
- Basic scripting or automation knowledge (PowerShell a plus)
- Relevant certifications (CompTIA Network+, Security+, or similar)