Analyst I Infrastructure Services

Responsibilities

• Taking ownership of customer issues reported and responds to customer inquiries to ensure customer needs are met.
• Assists customers in resolving technical problems by providing guidance regarding software/hardware/application issues etc.
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues and/or refers more complex technical problems through a defined escalation process.
• Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame.
• Logs and tracks inquiries using a ticketing tool and maintains history records including related problem documentation.
• Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.

Basic Qualifications

• Should have attended regular school/college with 10+2+3 as minimum qualification in any stream of subject.
• Good understanding of computer systems, mobile devices and other tech products.
• Ability to diagnose and troubleshoot basic technical issues.
• Fresher or has a work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
• Ability to provide step-by-step technical help, both written and verbal.
• Experience with solving computer related problems.
• Experience working with company escalation policy.

Requirements and Skills

• Interpersonal skills to interact with customers and team members.
• Excellent problem-solving and communication skills with fluent spoken English and good thought flow.
• Organization skills to balance and prioritize work.
• Ability to work in a team environment.

Work Environment

• Work from Office is mandatory.
• This job role requires to work in rotational / night shifts.

Compensation

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $45,900 - $85,300.

Benefits

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to:

• health, dental, and vision insurance coverage
• employee wellness
• life and disability insurance
• a retirement savings plan
• paid holidays
• paid time off