Analyst, IT Infrastructure

Summary

The Analyst, IT Infrastructure will install, maintain, upgrade, and continuously improve the site's operating environment, ensuring the ongoing reliability, performance and security of the infrastructure. This includes monitoring and up keeping the operating environments; responding to incidents & problems, deployment of new technologies as well as design, install, configure, maintain and perform testing of PC/server operating systems, networks, and related utilities and hardware. Other responsibilities include troubleshooting problems as reported by users, supporting Web access and telephony services, and the acquisition, replacement and decommissioning of related equipment, software and services.

Details

• Performs tasks such as, but not limited to, the following:
• Provide technical support and perform maintenance
• Perform service monitoring and reporting, with a focus on risk management and compliance
• Explore new solutions, enhancements and opportunities for continuous improvement, projects and more
• Perform the acquisition, provisioning and decommissioning of related equipment, software and services
• Knowledge/Skills/Competencies:
• Strong customer service orientation, providing technical support to senior leadership
• Good analytical, troubleshooting and problem solving skills
• Highly proficient in laptop imaging, device management, and providing break-fix support
• Good communication (both oral and written) and documentation skills
• In-depth knowledge of the Windows OS (server and client) and the desktop operating environment. Linux and other mainstream OS knowledge will be helpful
• Fundamental knowledge of networking concepts combined with a proven capability in diagnosing and resolving network connectivity issues
• Good knowledge of infrastructure service management & diagnostic tools and processes
• Good knowledge of end-point security management tools and processes

Physical Demands

Duties of this position are performed in a normal office environment. Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.

Experience

• 1 to 3 years of related experience
• Familiarity with a wide range of security and management tools, including endpoint protection platforms like CrowdStrike and ThreatLocker, encryption and patching systems such as BigFix and BitLocker, and IT Service Management (ITSM) systems like ServiceNow

Education

• Bachelor's Degree or consideration of an equivalent combination of education and experience
• Certifications Active: CompTIA A+
• Certifications Preferred: CompTIA Security+, CompTIA Network+
• Education Requirements may vary by Geography

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.