Information Technology Support Technician - Jacksonville, IL

About the role

Prairieland FS, Inc. is a full-service agricultural and energy supplier dedicated to providing high-quality products and services to improve customer profitability. We are committed to excellence and envision being the leading supplier of choice. The Information Technology Support Technician will provide reliable, responsive technical support to employees across the organization. This position will troubleshoot hardware, software, network, and other technology issues while helping employees use the systems and tools they need to perform their jobs effectively. The ideal candidate is a dependable problem-solver who enjoys helping others, has strong technical skills, and can communicate technical information clearly and professionally.

Responsibilities

• Provide first-level technical support to employees by phone, in person, and through remote support.
• Troubleshoot and resolve hardware, software, network