Information Technology Support Specialist - Information Technology (Billings, MT)

Responsibilities

• Affords assistance to staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
• Collaborates with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Assists in managing AWARE’s IT Help Desk to determine and resolve problems received from staff.
• Interacts with various computer platforms.
• Ensures seamless integration of desktop computers with diverse systems such as validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
• Trains and/or orients staff on the use of hardware and software.
• Configures, monitors, and maintains security camera systems and access control systems.
• Proposes and/or performs upgrades on systems to ensure longevity.
• Works with procurement staff to purchase hardware and software, and maintains an active and accurate inventory system.
• Orders computer supplies, assesses functional needs to determine specifications for purchases, and assists with fieldwork as needed.
• Contributes to the development and review of written policies and procedures governing all aspects of the Information Technology Department.
• Updates and maintains company contacts.
• Set up and load computer equipment with required items and prepares computer equipment for operation.
• Troubleshoots minor equipment malfunctions and corrects them as directed by computer operation manuals or supervisor.
• Performs tasks necessary to prepare computers for delivery to requesting staff.
• Able to react to change proactively, handle other essential tasks as assigned, and perform office work as assigned.
• Maintains logs of all work using IT helpdesk system; able to pull, terminate, and test low voltage wiring.
• Operates within Microsoft 365 environment.
• Performs other tasks as assigned.

Qualifications

• Requires a Bachelor's Degree in Computer Science or a related field, or equivalent experience.
• Well documented work-related history noting skills, knowledge, or experience in information technology.
• A valid Montana Driver’s License and clean motor vehicle record required.
• Knowledge, skills, and a well-documented work history in information technology and computer science.
• Knowledge of electronic equipment, hardware, software, applications.
• Excellent verbal and written communication skills.
• Experience within Microsoft 365 environment.
• Excellent Microsoft Office Skills.

Benefits

• Quarterly Financial Bonus Program
• Tuition Advancement Program
• Health Insurance
• Dental/Vision Insurance
• 401(k) with company match
• Life Insurance
• Wellness programs
• Generous paid time off