Information Technology Support Specialist

About the role

A growing organization is seeking an experienced IT Support Specialist to act as the primary on-site technology resource for a recently integrated business unit in the Columbus area. This is an excellent opportunity for a hands-on IT professional who enjoys supporting end users, troubleshooting technical issues, and serving as the local face of IT while working closely with a larger corporate technology team. This position combines help desk support, desktop administration, AV support, user administration, and general IT operations responsibilities in a fast-paced environment.

This role offers visibility across the business and the opportunity to become a key technology resource for the site. Over time, there may be opportunities to become involved in larger IT initiatives and support broader operational and leadership responsibilities. If you're a hands-on IT professional looking for a role where you can make an impact, take ownership, and be the go-to resource for a growing operation, we'd love to hear from you.

Responsibilities

• Provide day-to-day desktop and end-user support across the site
• Configure, deploy, maintain, and troubleshoot laptops, desktops, printers, scanners, and related hardware
• Diagnose and resolve hardware, software, operating system, and application issues
• Create, modify, and terminate user accounts and computer access
• Support Microsoft 365, Teams, Active Directory, Entra ID, and related technologies
• Assist with backup, restore, and data archiving activities
• Perform regular software updates and patching
• Support conference room and audiovisual technologies, including meeting room systems
• Troubleshoot VPN connectivity and remote access issues
• Coordinate with centralized infrastructure and security teams on escalated issues
• Participate in local and company-wide technology projects and implementations
• Maintain accurate documentation and follow established IT procedures

Qualifications

• 3-5 years of IT support, desktop support, or systems administration experience
• Strong troubleshooting and problem-solving skills
• Experience supporting Windows environments and Microsoft technologies
• Working knowledge of:
  • Active Directory
  • Microsoft 365
  • Entra ID / Azure AD
  • VMware environments
  • Networking fundamentals
  • Endpoint hardware and software support
• Experience supporting AV and conference room technologies is highly desirable
• Excellent communication and customer service skills
• Ability to work independently and manage competing priorities
• Strong organizational skills and attention to detail

Skills

• Self-sufficient and able to resolve issues with minimal supervision
• Comfortable acting as the primary on-site IT presence
• Personable and approachable with strong end-user communication skills
• Calm under pressure and capable of supporting users at all levels of the organization
• Technically curious and eager to take ownership of local IT operations

Pay

$80,000-$110,000 + Benefits