Information Technology Support Specialist

Google Workspace & Chromebook IT Support Specialist Location: Philadelphia, PA Schedule: Fully onsite, Monday–Friday Compensation: Up to $50,000 base salary + benefits We are seeking a Google Workspace & Chromebook IT Support Specialist to provide hands-on technology support within an educational environment. This role will primarily support Chromebooks, Google Workspace for Education, Google Classroom, user accounts, classroom technology, and day-to-day technical issues for students, teachers, faculty, and staff. This is a strong opportunity for someone who enjoys working directly with users, troubleshooting technology in a fast-paced school environment, deploying and managing Chromebook devices, and helping ensure classroom technology is reliable and easy to use. Responsibilities Provide onsite technical support for students, teachers, faculty, and administrative staffTroubleshoot and support Google Chromebooks, including hardware issues, login problems, connectivity, applications, peripherals, and device performanceSupport Google Workspace for Education, including Gmail, Google Drive, Docs, Sheets, Slides, Calendar, Meet, and related Google applicationsAssist with Google Classroom access, user issues, application troubleshooting, and classroom technology supportSupport user accounts through the Google Admin Console, including password resets, account access, groups, permissions, and organizational unitsConfigure, enroll, deploy, replace, and troubleshoot Chromebooks and other end-user devicesAssist with Chromebook inventory, asset tracking, device assignments, and lifecycle managementTroubleshoot Wi-Fi, internet connectivity, printing, and other basic network-related issues affecting classroom technologySupport classroom A/V equipment, interactive displays, projectors, printers, document cameras, and other educational technologyAssist teachers and staff with technology setup and troubleshooting during classroom instructionRespond to help desk tickets, document resolutions, escalate technical issues when necessary, and provide timely follow-upAssist with new employee and student technology setup, account provisioning, device preparation, and access requestsSupport software and browser extensions used within the Google Chrome and Chromebook environmentAssist with device policies, updates, security settings, application deployment, and basic endpoint administrationProvide basic support for Windows computers and Microsoft applications when neededMaintain a high level of customer service while supporting users with varying levels of technical experience Required Qualifications Experience providing IT support, help desk support, desktop support, or educational technology supportHands-on experience supporting Google ChromebooksExperience working with Google Workspace, including Gmail, Drive, Docs, Sheets, Slides, Calendar, and Google MeetFamiliarity with Google Workspace for Education and/or Google ClassroomExperience troubleshooting user accounts, passwords, device access, applications, and connectivity issuesAbility to set up, configure, deploy, and troubleshoot laptops, Chromebooks, printers, peripherals, and classroom technologyBasic understanding of Wi-Fi, network connectivity, and common browser-related troubleshootingStrong communication and customer service skillsComfortable working directly with students, teachers, faculty, and staff in an onsite environmentAbility to work onsite daily in Philadelphia, PA Preferred Qualifications Experience administering or supporting devices through the Google Admin ConsoleExperience with Chromebook enrollment, device policies, organizational units, application deployment, and device managementPrevious IT support experience within a school, university, educational, or academic environmentExperience supporting Google ClassroomFamiliarity with Chrome browser policies, extensions, and web-based educational applicationsExperience supporting classroom A/V technology, interactive displays, projectors, or conference room equipmentExposure to Microsoft 365, Active Directory, Entra ID, or Windows environments is helpfulExperience with ticketing systems such as ServiceNow, Jira, Zendesk, Freshservice, or similar platformsGoogle, CompTIA A+, Network+, or other relevant technology certifications are a plus Ideal Candidate The ideal candidate is a hands-on IT support professional who is especially comfortable working with Chromebooks and the Google ecosystem. This person should enjoy working directly with students, teachers, and staff, solving everyday technology problems, preparing and deploying devices, and supporting technology used in the classroom. A strong candidate will be patient, service-oriented, organized, and able to troubleshoot across Google Workspace, Chromebooks, user accounts, classroom technology, hardware, applications, and network connectivity.