Information Technology Support Specialist

We're looking for a hands-on IT Support Specialist to keep our offices, warehouses, and production lines running. You'll be the go-to person for users, devices, printers, and the systems our operations depend on. You'll work closely with maintenance, operations, and outside vendors.What you'll doRun onboarding and offboarding: set up laptops, accounts, VPN access, and Acumatica users, and manage access removal and mailbox delegation.Manage IT inventory: asset tagging, laptop tiers, ordering equipment and supplies, organizing the IT closets, and recycling retired equipment.Administer SOTI MDM, including deployment, licensing, device profiles, and troubleshooting.Support COLOS labeling and OEE systems: set up machine connections, manage lines and devices at both sites, and coordinate with the vendor help desk.Set up and troubleshoot printers, including Zebra label printers, MFG labels in Acumatica, and toner monitoring.Troubleshoot warehouse Wi-Fi, coordinate with ISPs, and support heat mapping and backup connectivity projects.Maintain Active Directory and manage temporary users in SOTI and Alta Open.Support Acumatica by building dashboards, generic inquiries, and business events, and by resolving access issues.Maintain the work order automation, including routing failures and managing scanner and printer access.Maintain conference room tablets and displays.Provide day-to-day helpdesk support for staff.What we're looking for2+ years of IT support or helpdesk experience, ideally in manufacturing, warehouse, or distribution.Strong hardware, printer, and Wi-Fi troubleshooting skills.Experience with Active Directory and Microsoft 365 administration.A self-starter who is organized, documents their work, and can own tasks independently.Comfortable on warehouse floors and moving between our two locations.Nice to haveExperience with Acumatica or another ERP system.Experience with SOTI or another MDM platform.Experience with Zebra printers and COLOS.Basic scripting skills, such as Excel macros/VBA, PowerShell, or simple web code.A CompTIA A+ or Network+ certification.