INFORMATION TECHNOLOGY SUPERVISOR II

About the role

The EDD is seeking a highly motivated and qualified individual to serve as an IT Supervisor II in the Enterprise Testing Office (ETO) within the Information Technology Branch (ITB) of EDD. This position reports to the Enterprise Testing Office Section IT Manager I and is responsible for directing the activities of a testing unit within the Enterprise Testing Office.

Responsibilities

• Directs the activities of a testing unit within the Enterprise Testing Office.
• Supports and enhances EDD’s automated systems by providing a range of testing services including functional testing, system testing, support for user acceptance testing, and automation testing.
• Maintains complex test environments and manages critical testing support functions such as data mining and data encryption.
• Led and supports testing teams, coordinates effectively with project and technical partners, and applies sound judgment in a fast-moving environment.
• Guides staff, promotes consistent testing practices, and contributes to a collaborative, solutions-focused team culture.

Requirements

• Excellent verbal and written communication skills.
• Strong attention to detail.
• The ability to manage multiple priorities with competing deadlines.
• The ability to lead and support testing teams, coordinate effectively with project and technical partners, and apply sound judgment in a fast-moving environment.
• The ability to guide staff, promote consistent testing practices, and contribute to a collaborative, solutions-focused team culture.

Qualifications

• Minimum 5 years of software test management experience, including experience in a test lead, supervisory, or managerial role.
• Minimum 5 years of experience with test management tools such as Microfocus/OpenText ALM, JIRA, AzureDevOps or similar.
• Experience supporting automation teams by identifying suitable test cases for automation, reviewing scripts, and ensuring alignment between manual and automated testing efforts.
• Experience with automation tools such as OpenText UFT, Katalon, or Selenium.
• Testing experience with applications integrated with SaaS or cloud-based solutions, mainframe technologies, and .NET technologies.
• Demonstrated ability to lead and coordinate staff, provide clear direction, mentor and coach team members, motivate individuals and teams, evaluate performance, and support ongoing staff development.
• Strong organizational skills with the ability to manage multiple priorities, meet deadlines, and operate effectively in a fast-paced environment.
• Excellent verbal and written communication skills, with the ability to convey information clearly, professionally, and with appropriate tact to staff, management, vendors, stakeholders, and other partners.
• Experience collaborating with vendor teams and coordinating with stakeholders to align on testing deliverables, schedules, and issue resolution.
• Ability to identify process gaps, recommend improvements, and support change-management activities that enhance testing workflows and consistency.
• Strong analytical and problem-solving skills, with the ability to work through ambiguity and provide clear, well-supported decisions.
• Ability to maintain professionalism, handle sensitive and confidential matters appropriately, and represent the organization positively.

Skills

• Excellent verbal and written communication skills.
• Strong attention to detail.
• The ability to manage multiple priorities with competing deadlines.
• The ability to lead and support testing teams, coordinate effectively with project and technical partners, and apply sound judgment in a fast-moving environment.
• The ability to guide staff, promote consistent testing practices, and contribute to a collaborative, solutions-focused team culture.
• Strong organizational skills with the ability to manage multiple priorities, meet deadlines, and operate effectively in a fast-paced environment.
• Experience with test management tools such as Microfocus/OpenText ALM, JIRA, AzureDevOps or similar.
• Experience with automation tools such as OpenText UFT, Katalon, or Selenium.
• Testing experience with applications integrated with SaaS or cloud-based solutions, mainframe technologies, and .NET technologies.
• Experience supporting automation teams by identifying suitable test cases for automation, reviewing scripts, and ensuring alignment between manual and automated testing efforts.
• Experience collaborating with vendor teams and coordinating with stakeholders to align on testing deliverables, schedules, and issue resolution.
• Ability to identify process gaps, recommend improvements, and support change-management activities that enhance testing workflows and consistency.
• Strong analytical and problem-solving skills, with the ability to work through ambiguity and provide clear, well-supported decisions.
• Ability to maintain professionalism, handle sensitive and confidential matters appropriately, and represent the organization positively.

Benefits

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.