Information Technology Specialist Supervisor
About the role
Seeking an Information Technology Specialist Supervisor to lead Service Desk Specialists while ensuring exceptional IT support across the organization. This role is responsible for overseeing ticket queues, monitoring SLAs, coaching team members, managing account administration activities, reporting on service metrics, and providing hands-on support for Active Directory, Exchange, Microsoft 365, and end-user technology issues. The ideal candidate combines strong technical troubleshooting skills with proven leadership experience, a customer-service mindset, and the ability to drive operational excellence within a fast-paced IT environment.
About the company
Our client is a family-owned organization comprised of companies across construction and materials, environmental services, and specialty chemicals.
Why join us?
- Stable, family-owned organization with a 90+ year history
- Opportunity to lead and develop a Service Desk team supporting multiple business units
- Collaborative culture focused on continuous improvement and employee development
- Exposure to a diverse enterprise technology environment
- Hybrid work environment with strong leadership support
- Competitive compensation, benefits, and long-term career growth opportunities
Pay
$70,000 - $90,000 per year
Bonus
10% bonus