Information Technology Specialist (On Site)

What You Will Be Doing

• Supports customers to identify and resolve software and hardware issues.
• Implements new computer setups, including imaging, software installation, hardware upgrades, and troubleshooting.
• Applies desktop updates and configuration modifications.
• Identifies and resolves problems with a focus on help desk ticket resolution.
• Develops and maintains standard workstation images for desktops and laptops.
• Architects and implements patch distribution management.
• Maintains workstation operating systems with the latest security updates and service packs.
• Manages BIOS and driver maintenance.
• Understands and applies Active Directory group policies.
• Provides ongoing hardware and software support for all technologies.
• Addresses help desk tickets efficiently and in a timely manner.
• Troubleshoots and resolves technology failures, documenting required changes.
• Manages multiple priorities including tickets, projects, and other assigned tasks.
• Stays current with technology trends and changes.

Qualifications

• Specific Technology Skills/Experience: PC Security Administration/Update experience, Active Directory experience, Mobile device experience, Microsoft and IOS experience.
• Qualifications & Educational Requirements: Associate degree in technically related field preferred.
• Experience: Experience providing computer and network support.
• Skills: Exceptional written and oral communication skills, extensive troubleshooting skills, ability to work in a demanding and fast-paced environment, excellent interpersonal skills for both internal and external communications.
• Clearances: Required Clearances Act 151: Child Abuse History Clearance, Act 34: Pennsylvania State Criminal History Clearance, Act 114: Federal Criminal History Clearance, Act 168: Required Employment History Review, Act 24: Arrest/Criminal Conviction Report.