Information Technology Specialist (On Site)
Questeq · Monaca, PA · 2 wk ago
Information TechnologyFull-time
What You Will Be Doing
- Provides support to customers for effective problem identification and resolution of software and hardware tools.
- Applies desktop updates and configuration modifications.
- Conducts problem identification and resolution with a focus on help desk ticket resolution.
- Develops desktop strategies and configuration alternatives to meet customer needs.
- Architects, creates, deploys, and maintains standard workstation images for desktops and laptops.
- Architects and implements patch distribution management (desktop).
- Ensures workstation operation systems have the latest security updates (Microsoft and non-Microsoft products), service packs, and manages BIOS & driver maintenance.
- Understands Active Directory group policies and maintains application groups.
- Provides ongoing hardware and software support for all technologies.
- Addresses help desk tickets efficiently and in a timely manner.
- Troubleshoots and resolves technology failures, documenting required changes.
- Manages multiple priorities including tickets, projects, and other assigned tasks.
- Keeps current with technology trends and changes related to position.
Qualifications
- Specific Technology Skills/Experience: PC Security Administration/Update experience, Active Directory experience, Mobile device experience, Microsoft and IOS experience.
- Qualifications & Educational Requirements: Associate degree in technically related field preferred.
- Experience: Experience providing computer and network support.
- Skills: Exceptional written and oral communication skills, extensive troubleshooting skills, ability to work well in a demanding and fast-paced environment, excellent interpersonal skills for both internal and external communications.
- Clearances: Required Clearances Act 151: Child Abuse History Clearance, Act 34: Pennsylvania State Criminal History Clearance, Act 114: Federal Criminal History Clearance, Act 168: Required Employment History Review, Act 24: Arrest/Criminal Conviction Report.