Information Technology Specialist (On Site)

What You Will Be Doing

• Provides support to customers for effective problem identification and resolution of software and hardware tools.
• Includes both desktop and laptop computers, mobile devices and printers used throughout the educational institution.

Essential Functions

• New computer setup which includes imaging, software installation, hardware upgrades and troubleshooting.
• Applies desktop updates and configuration modifications.
• Conducts problem identification and resolution with a focus on help desk ticket resolution.
• Develops desktop strategies and configuration alternatives to best meet customer needs.
• Architects, creates, deploys and maintains standard workstation images for desktops and laptops.
• Architects and implements patch distribution management (desktop).
• Ensures workstation operation system has the latest security updates (Microsoft and non-Microsoft products), service packs, and manages BIOS & driver maintenance.
• Understands Active Directory group policies and maintains application groups.
• Proven experience in desktop methodologies and best practices.
• Ability to interact with customers on the telephone and in person.
• Provides ongoing hardware and software support for all technologies.
• Addresses help desk tickets efficiently and in a timely manner.
• Troubleshoots and resolves technology failures, documenting required changes.
• Manages multiple priorities including tickets, projects and other assigned tasks.
• Keeps current with technology trends and changes related to position.

Qualifications

• Specific Technology Skills/Experience:
  • PC Security Administration/Update experience.
  • Active Directory experience.
  • Mobile device experience.
  • Microsoft and IOS experience.
• Qualifications & Educational Requirements:
  • Associate degree in technically related field preferred.
  • Experience providing computer and network support.
  • Exceptional written and oral communication skills.
  • Must possess extensive troubleshooting skills.
  • Ability to work well in a demanding and fast-paced environment.
  • Excellent interpersonal skills for both internal and external communications.
• Required Clearances:
  • Act 151: Child Abuse History Clearance.
  • Act 34: Pennsylvania State Criminal History Clearance.
  • Act 114: Federal Criminal History Clearance.
  • Act 168: Required Employment History Review.
  • Act 24: Arrest/Criminal Conviction Report.