Information Technology Specialist (On Site)

About Us

We are Questeq and we stand for quality. Our technology teams possess the tools to make a real impact. Working with schools is our niche, making positive cultural changes towards digital transformation is our mission. We bridge the gap between technology and curriculum, which drives innovation in the classroom. Imagine what a school can accomplish where every student has the latest technology and is provided the means for total utilization. That is Questeq.

Responsibilities

• New computer setup which includes imaging, software installation, hardware upgrades, and troubleshooting.
• Apply desktop updates and configuration modifications.
• Conduct problem identification and resolution with a focus on help desk ticket resolution.
• Develop desktop strategies and configuration alternatives to best meet customer needs.
• Architect, create, deploy, and maintain standard workstation images for desktops and laptops.
• Architect and implement patch distribution management (desktop).
• Ensure workstation operating systems have the latest security updates (Microsoft and non-Microsoft products), service packs, and manage BIOS & driver maintenance.
• Understand Active Directory group policies and maintain application groups.
• Interact with customers on the telephone and in person.
• Provide ongoing hardware and software support for all technologies.
• Address help desk tickets efficiently and in a timely manner.
• Troubleshoot and resolve technology failures, documenting required changes.
• Manage multiple priorities including tickets, projects, and other assigned tasks.
• Keep current with technology trends and changes related to the position.

Requirements

• Associate degree in a technically related field preferred.
• Experience providing computer and network support.
• Exceptional written and oral communication skills.
• Extensive troubleshooting skills.
• Ability to work well in a demanding and fast-paced environment.
• Excellent interpersonal skills for both internal and external communications.

Skills

• PC Security Administration/Update experience.
• Active Directory experience.
• Mobile device experience.
• Microsoft and iOS experience.

Required Clearances

• Act 151: Child Abuse History Clearance
• Act 34: Pennsylvania State Criminal History Clearance
• Act 114: Federal Criminal History Clearance
• Act 168: Required Employment History Review
• Act 24: Arrest/Criminal Conviction Report