Information Technology Specialist I

Duties And Responsibilities

• Provides helpdesk support to physicians, nurses, and staff via phone, remote support tools, email, and in-person assistance
• Troubleshoots and resolves issues related to desktop computers, laptops, printers, and office peripherals
• Supports users accessing the hosted Citrix virtual desktop environment, ensuring reliable connectivity and performance
• Supports Microsoft 365 applications, including Outlook, Word, Excel, Teams, and OneDrive
• Quickly diagnoses and resolves issues that may affect clinical operations or patient care workflows
• Deploys, configures, and maintains Windows desktop and laptop computers
• Installs and configures software, operating system updates, and security patches
• Provides remote technical support to clinic locations using remote management tools
• Aids with computer deployments, workstation replacements, and new user setups
• Troubleshoots network connectivity issues involving workstations, printers, and mobile devices
• Aids with installation and support of wired and wireless networking equipment, including switches, access points, and network cabling
• Supports printers, label printers, scanners, and clinical office equipment
• Aids with installation and support of smartphones and mobile devices, including Apple iOS and Android platforms
• Maintains accurate documentation of support requests, system configurations, and troubleshooting procedures
• Tracks and maintains inventory of computer hardware and software assets
• Escalates complex issues to senior IT staff or third-party vendors when necessary
• Provides basic user training and guidance on supported technology systems
• Supports clinic technology installations and workstation setups during office expansions or relocations

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred
• Technical diploma or degree in computer technology preferred, with 1–3 years of experience, or equivalent practical IT experience
• Demonstrated knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and wireless networking
• Demonstrated analytical and problem-solving skills
• Demonstrated ability to communicate effectively and provide high-quality customer support
• Demonstrated ability to remain calm and professional when responding to urgent clinical support issues
• Demonstrated ability to prioritize support requests impacting patient care and clinic operations
• Relevant IT certifications preferred (e.g., CompTIA A+, Network+)
• Valid driver’s license required