Information Technology Specialist (Customer Support/Network Services)

About the role

Perform a variety of tasks associated with the day-to-day operations and administration of IT systems within the Office of the United States Attorney. These duties include a wide range of information technology support to meet the USAO information needs using network hardware and software capabilities.

Responsibilities

• Provides IT customer service and support in troubleshooting, recovering, and resolving recurring software/hardware problems.
• Installs, configures, upgrades and troubleshoots commonly used hardware and software systems within the organization.
• Provides user training and assistance on a variety of routine applications.
• Affords assistance with configuring, installing, and maintaining network systems using network standards and protocols, and capabilities and applications of network equipment including hubs, routers, switches, bridges, servers, and related hardware.
• Supports coordination of teleconferences and distance learning activities to effectively deliver legal training using electronic and/or telecommunications media.
• Affords assistance in identifying and describing IT requirements for business and legal applications.
• Catalogs computerized graphics and other images for use in trials, meetings, and training.
• Affords assistance with routine updates and patches to existing programs.

Requirements

Initial appointment is conditioned upon a satisfactory pre-employment adjudication. This includes fingerprint, credit and tax checks, and drug testing. Continued employment is subject to a favorable adjudication of a background investigation.

Qualifications

GS-9: To be eligible at the GS-9 level, you must meet at least ONE of the following conditions as defined below.

• Specialized Experience: One full year of specialized experience equivalent to the GS-7 level in Federal service. Examples include: assisting in the planning and delivery of customer support services including installation, configuration, troubleshooting, customer assistance, and/or training; Performing analysis, testing, quality assurance, configuration, installation, implementation, integration, maintenance, and/or management of networked systems; ensuring the confidentiality, integrity, and availability of systems, networks, and data; following established procedures for data recovery and preservation of electronic evidence to include reporting procedures; conducting Internet server maintenance functions.
• Education: A Master's or equivalent graduate degree (such as an LL.B.) in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management OR a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks; OR 2 full years of progressively higher level graduate education leading to such a degree.
• Combining Education & Experience: Combinations of successfully completed graduate education and experience may be used to meet total qualification requirements. In order to qualify based on a combination, graduate education must be in excess of 1 full year.

Benefits

The Department of Justice offers a comprehensive benefits package that includes, in part, paid vacation; sick leave; holidays; telework; life insurance; health benefits; and participation in the Federal Employees Retirement System.

Pay

Pay scales are set by the Office of Personnel Management (OPM) and are available at https://www.opm.gov/policy-data-oversight/pay-grades-and-salaries/.

Schedule

Information regarding work schedules is available at https://www.usdoj.gov/careers/schedules.