Information Technology Support Specialist

Summary

The position is a Technical Support position responsible for maintaining and supporting various technologies of all departments within the Town of Simsbury and affiliated entities. Duties include but are not limited to: desktop support of hardware and software; configuration and maintenance of network devices (wired and wireless) and their functionality within each department for optimum effectiveness; network routing and troubleshooting; website development and maintenance; and general office equipment support.

Position Description and Job Functions

Supporting law enforcement and dispatch operations technology, including technology and communications in Police Department vehicles.

• Assembling, installing, configuring, inventorying, maintaining, diagnosing, and correcting encountered issues within the Town’s IT infrastructure, desktops, laptops, etc.
• Prioritizing helpdesk requests and troubleshooting problems with computer systems, including troubleshooting hardware and software, email, network and peripheral equipment problems; makes repairs and corrections where required.
• Aiding with maintenance of cloud-based applications and their security protocols.
• Adhering to applicable laws and guidelines pertaining to data privacy, storage and disclosure.
• Aiding in the instruction of Town staff in the use of standard business and administrative software, such as but not limited to email services, word processing, spreadsheets and database management; provides instruction or written documentation where required.
• Maintaining clear and concise records of help desk/work order activities.
• Developing and maintaining the Town’s web site, and its affiliates websites, such as design and content. Responds to emergency or on-call work needs as scheduled, which may include nights, weekends and holidays.
• Assisting with developing a flexible and anticipatory organization which will provide cost-effective and customer-friendly delivery of quality services to town departments.
• Assisting in developing and utilizing the potential of each employee to successfully find new technology methods to deliver both the short and long-term needs of Simsbury consistent with the Town’s goals and objectives.

Knowledge, Skills And Abilities

• Operational knowledge of Microsoft’s software platform of servers and desktops, including 365 environments.
• Experiences with MUNIS financial applications, VMware and Barracuda security platform.
• Working knowledge of Active Directory services, Group Policies, and file storage.
• Ability to operate light manual and automated tools, including but not limited to drills, wire cutters, cable splicers, etc.
• Knowledge and ability to analyze problems and to develop and implement programs and activities to address these problems.
• Thorough knowledge of website platforms. Ability to use graphic design software for creating images and content for the Town’s website.
• Knowledge of computer hardware, software and peripherals such as printer, scanners, copiers, servers, monitors, cabling, plotters and general office equipment.
• Ability to diagnose and troubleshoot advanced networking, software and security related computer issues with users, vendors and regulatory agencies quickly and under stressful situations.
• Knowledge of wiring of telephony and network communication designs.
• Ability to maintain confidentiality.
• Ability to effectively communicate with internal and external stakeholders; ability to listen to others. Ability to speak effectively before employees of the Town, and to understand and communicate with nontechnical users.
• Ability to maintain composure and professionalism during stressful and everyday circumstances.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Knowledge of in-vehicle systems including mobile terminals, cellular modems, video systems and other related equipment.

Required Physical Effort

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds.

Conditions And Qualifications

• REQUIRED MINIMUM QUALIFICATIONS: Associate’s degree (A.A.) or equivalent from an accredited two-year college or technical school in IT sciences or closely related field of expertise, with three years of information technology experience that includes desktop and network support; or equivalent combination of education and experience.
• License Or Certificate: Valid Motor Vehicle Operator’s License

Benefits

The Town of Simsbury offers a wide variety of benefits to employees. New Employees Have Access To Health Insurance (Choice of HMO or HDHP/HSA), Dental Insurance, Vision Insurance, Life Insurance (up to 2x salary), Long Term Disability Insurance, Retirement Pension Plan, Retiree Health & Dental Insurance, 457 Retirement Savings Plan, 2 Weeks of Vacation per Year, 13 Paid Holidays plus 4 Floating Holidays/Personal Days. Please consult the CSEA: A&P Collective Bargaining Agreement for additional details on the terms of the benefits referenced above.