Information Technology Specialist

United States Attorneys' Offices · Anchorage, AK · 2 wk ago

Full-time

For more information on the Department of Justice and the United States Attorneys' Offices, visit http://www.justice.gov/usao/. Additional positions may be filled using this announcement. This position is also open to applicants eligible through Merit Staffing procedures under 26-AK-13024432-MS. Special Rate Table #99AA applies to GS-7 and GS-9.

About the role

As an Information Technology Specialist, you will provide technical and analytical support to meet the information management and litigation support needs of the United States Attorney's Office (USAO). You will support attorneys and staff by delivering technology solutions for electronic evidence, case preparation, trial support, and secure information systems. The USAO IT environment includes Windows workstations, enterprise networks, litigation support applications, case management systems, and courtroom technology.

Responsibilities

Coordinate litigation support services, including trial preparation and courtroom presentation, in response to customer needs.
Test, configure, install, implement, maintain, and troubleshoot litigation support hardware and software.
Resolve hardware, software, and system interoperability issues affecting litigation support operations.
Maintain the inventory and operational readiness of litigation support equipment and technology assets.
Ensure the confidentiality, integrity, and availability of systems, networks, and data by implementing and supporting information security policies, procedures, and technical controls.
Design, develop, implement, and maintain internet, intranet, and extranet resources that support litigation operations.
Provide customer support, installation, configuration, troubleshooting, technical assistance, and end-user training.
Assist with planning, policy development, and process improvements related to litigation support and information technology services.

Responsibilities will increase and assignments will become more complex as your training and experience progress.

Requirements

You must be a U.S. Citizen or National.
Initial appointment is conditioned upon a satisfactory pre-employment adjudication, including fingerprint, credit, and tax checks, and drug testing.
Continued employment is subject to a favorable adjudication of a background investigation.
You must be registered for Selective Service, if applicable.
If selected, you may be required to complete a one-year probationary period.
You must meet all qualification requirements upon the closing date of this announcement.

Qualifications

Minimum Qualifications: Under the updated Competency-Based Qualification Standard for the IT Management Series (2210), applicants must meet or exceed all required competencies at the minimum proficiency level for the GS-9 grade(s) and have the required specialized experience for the GS-07 and/or GS-9 grade(s). Failure to meet these criteria may result in ineligibility.

For the GS-7:

Specialized Experience: At least one year of specialized experience equivalent to the GS-05 level in Federal service providing information technology concepts, methods, standards, and practices as they relate to automated Litigation Support functions, such as trial preparation and presentation; providing IT customer service; and installing and maintaining litigation support hardware and software.

Competencies:

Attention to Detail: Thorough when performing work and conscientious about attending to detail.
Customer Service: Works with clients and customers to assess their needs, provide information or assistance, resolve problems, or satisfy expectations; committed to providing quality products and services.
Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, and concern; develops and maintains effective relationships; may include dealing with difficult, hostile, or distressed individuals.
Reasoning: Identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions.
Teamwork: Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.

For the GS-9:

Specialized Experience: At least one full year of specialized experience equivalent to the GS-07 level in Federal service providing Information Technology concepts, methods, standards, and practices as they relate to automated Litigation Support functions, such as trial preparation and presentation; installing, configuring, and maintaining specialized software and hardware systems; and developing and managing Litigation Support systems that meet current and future needs.

Competencies: Same as GS-7.

Note: In describing your experience, please be clear and specific. Assumptions regarding your experience will not be made.

Benefits

The Department of Justice offers a comprehensive benefits package that includes, in part, paid vacation; sick leave; holidays; telework; life insurance; health benefits; and participation in the Federal Employees Retirement System. Payment of relocation expenses will not be authorized.