Information Technology Specialist

About Us

At Northwest Mississippi Regional Medical Center, we are committed to providing high-quality, sustainable healthcare to the citizens of Northwest Mississippi. We believe every team member plays an important role in supporting our patients, providers, employees, and communities.

Why Join Us?

• Mission-Driven Work: Support a community-focused healthcare organization dedicated to improving lives.
• Professional Growth: Opportunities for training, development, and continued advancement in healthcare technology.
• Collaborative Environment: Work closely with clinical, administrative, and technical professionals throughout the organization.
• Meaningful Impact: Help maintain the technology systems that support safe, efficient patient care and hospital operations.

Essential Duties and Responsibilities

• Provide daily technical support for hospital staff, including troubleshooting hardware, software, network, and printer issues.
• Install, configure, and maintain desktops, laptops, servers, and mobile devices.
• Monitor and maintain system performance, connectivity, and data backups.
• Respond promptly to IT help desk tickets and provide user education when needed.
• Assist with Active Directory, user accounts, access controls, and permissions.
• Support hospital systems including Electronic Health Records (EHR), radiology systems, and other clinical applications.
• Work with the IT Manager to implement security measures, software updates, and patches to support HIPAA compliance.
• Assist in maintaining inventory of IT hardware, software licenses, and related documentation.
• Provide technical support for telehealth systems, virtual meetings, and communication platforms.
• Collaborate with vendors and consultants for specialized support and new technology deployment.
• Participate in the after-hours on-call rotation for IT emergencies and maintenance.
• Maintain confidentiality and comply with hospital policies related to patient information and data security.
• Perform other duties as assigned.

Education and Work Experience Requirements

• Associate degree in Information Technology, Computer Science, or a related field required. Bachelor's degree preferred.
• Minimum of 2–4 years of IT support experience, preferably in a healthcare or hospital setting.
• Working knowledge of Windows Server, Microsoft 365, LAN/WAN networking, and system-security practices.
• Experience supporting EHR or clinical systems such as MEDHOST, Athena, Cerner, Epic, or comparable systems preferred.

Preferred Certifications

• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• Microsoft certification
• Cisco certification, including CCNA or comparable credential

What We Offer

• Competitive salary and benefits package
• Health, dental, and vision insurance
• Company-paid basic life and AD&D insurance
• Company-paid long-term disability insurance
• Retirement plan options
• Generous paid time off (PTO)
• Supportive and collaborative work environment
• Opportunities for professional development and continued technical growth
• The opportunity to support healthcare technology that directly impacts employees, providers, and patients