Information Technology Specialist

Galapagos Federal Systems LLC is seeking an Information Technology Specialist Level 2 to support mission-critical IT systems and infrastructure within a secure Department of Defense (DoD) environment. This role supports secure enterprise technologies, network infrastructure, and operational IT systems essential to mission success.

Responsibilities

• Support IT systems, technical programs, projects, and operational tasks requiring advanced technical oversight and coordination.
• Perform day-to-day IT operations to ensure system availability, performance, reliability, and compliance.
• Coordinate with internal teams, customers, and stakeholders to ensure system requirements and project milestones are achieved.
• Maintain and administer networked and standalone servers, workstations, user accounts, network access, security monitoring systems, and system documentation.
• Analyze, troubleshoot, and resolve hardware, software, network, and system anomalies to maintain operational effectiveness.
• Research, evaluate, and recommend system enhancements, emerging technologies, and IT solutions to improve mission performance.
• Administer and support virtualized environments and enterprise services supporting mission operations, including Windows and Linux operating systems, VMware and Microsoft Hyper-V virtualization platforms, and enterprise Microsoft services (Active Directory, Group Policy, DNS, DHCP, DFS, SQL Server, and Azure).
• Provide end-user and client technical support, including account provisioning, modification, and deactivation activities.
• Identify Automated Information System (AIS) vulnerabilities and implement appropriate security countermeasures and remediation actions.
• Ensure AIS and network infrastructure are operated, maintained, sanitized, and disposed of in accordance with applicable security policies and procedures.
• Support Video Teleconference (VTC) systems, including scheduling, configuration, troubleshooting, and administration.
• Support LAN connectivity, network cabling, switches, routers, printers, telephones, UPS systems, and VTC systems.
• Perform IT equipment installation, relocation, accountability, sanitization, and disposal activities in accordance with DoD security policies and procedures.
• Support CAC authentication and backup and recovery operations.
• Troubleshoot hardware, software, network, and peripheral systems.

Requirements

• Active Top-Secret clearance with eligibility for Sensitive Compartmented Information (TS/SCI) access.
• Minimum of 6 years of relevant Department of Defense (DoD) IT systems and operations experience.
• Minimum of 2 years of experience supporting SAP and/or SCI environments within the past five (5) years.
• Demonstrated experience supporting enterprise IT systems within secure, mission-critical environments.
• Strong analytical, troubleshooting, and problem-solving capabilities across complex IT environments.
• Experience supporting servers, workstations, virtualization platforms, network infrastructure, and enterprise services.
• Ability to communicate technical concepts effectively to leadership, customers, and non-technical stakeholders.
• Proven ability to prioritize workloads, manage competing tasks, and operate independently with minimal supervision.

Qualifications

• Bachelor's degree in computer science, Information Technology (IT), or related discipline.
• Security+ certification or equivalent to meet DoDM 8140.03 DCWF code 451 System Administrator-Intermediate.
• Must be a U.S. Citizen. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to government information.

Skills

• Supporting Windows and Linux operating systems.
• VMware and Microsoft Hyper-V virtualization platforms.
• Enterprise Microsoft services including Active Directory, Group Policy, DNS, DHCP, DFS, SQL Server, and Azure.
• System monitoring and cybersecurity compliance support.

Benefits

• Medical, dental, vision, disability, and life insurance.
• Flexible Spending Accounts.
• 401(k).
• Paid Time Off (PTO).
• Paid Parental Leave.
• Tuition reimbursement.
• Paid federal holidays.

Pay

USD $100,000.00 - USD $110,000.00 per year.

Physical Requirements

• Work may involve sitting or standing for extended periods of time and typing and reading from a computer screen.
• Must have enough mobility, including bending, reaching, and kneeling, to complete daily duties in a prompt and efficient manner.
• May include lifting up to thirty pounds, as necessary.

Headquartered in Hawaii, Galapagos Federal Systems, LLC is an SBA-Certified NHO-owned 8(a) Small Business specializing in global information technology solutions. The company delivers professional services in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.