Information Technology Specialist

What You’ll Do

• Provide responsive, customer-focused technical support to end users for hardware, software, network, system access, and other IT-related issues.
• Diagnose, troubleshoot, and resolve technical issues submitted through helpdesk tickets, phone calls, or in-person requests, minimizing downtime and disruption to business operations.
• Install, configure, maintain, and upgrade desktop computers, laptops, printers, mobile devices, network equipment, and other IT peripherals in accordance with company standards.
• Deploy software updates, patches, and security fixes across desktops, servers, and other IT systems while maintaining compliance with company policies and industry best practices.
• Support and maintain local area networks (LANs), wide area networks (WANs), and cloud-based network environments.
• Assist with the administration and maintenance of key IT systems, including Active Directory, email systems, file servers, and backup solutions, ensuring reliability, availability, and performance.
• Provide user training and guidance on technology, IT best practices, cybersecurity awareness, and effective use of company systems.
• Create and maintain IT documentation, including procedures, system configurations, troubleshooting guides, knowledge-base articles, and end-user training materials.
• Participate in IT projects and initiatives, including system upgrades, migrations, implementations, and technology rollouts.
• Work with vendors and service providers to troubleshoot and escalate technical issues, coordinate equipment repairs, and support the procurement of IT hardware and software.
• Help maintain a secure, reliable, and efficient IT environment across the organization.

What We’re Looking For

• Strong critical-thinking and problem-solving skills, with the ability to assess technical issues, evaluate options, and make sound decisions.
• Customer-focused approach with strong communication and interpersonal skills and a commitment to providing an excellent end-user experience.
• Strong organizational and planning skills, with the ability to prioritize support requests, manage multiple tasks, and meet deadlines.
• Results-oriented mindset with the ability to set priorities, follow through on commitments, and complete projects efficiently.
• Solid technical knowledge of IT hardware, software, networking, and systems administration.
• Ability to troubleshoot and perform basic maintenance checks on mobile equipment and identify, document, and communicate potential equipment issues to the appropriate maintenance team.
• Ability to work independently while collaborating effectively with IT colleagues, vendors, and cross-functional teams.
• Commitment to maintaining a secure, reliable, and well-supported technology environment.