Information Technology Operator

About the role

This is a fully remote third (night) shift position working with the Defense Logistics Agency. This is a great role for someone looking to learn a new software. Candidate should be located within 2 hours from a DLA facility: Columbus, OH, Fort Belvoir, VA, Battle Creek, MI, New Cumberland, PA.

Responsibilities

• Provide support services for the Production, Scheduling and Controls Team, currently being supported by the existing hosting provider Defense Information Systems Agency (DISA).
• The Project, Scheduling, and Coordination (PS&C) Team provides job scheduling and monitoring functions, available 24x7.
• Perform enterprise scheduling and analysis utilizing BMC Control-M software.
• Monitor and analyze job schedules and consult with appropriate functional, programming, and technical staffs to optimize job schedules.
• Monitor and support the information technology and systems infrastructures.
• Conduct analysis including planning, designing, and evaluating a variety of information technology tools.
• Respond to triage requests submitted by Tier I and II specialists to provide guidance and support for system needs and upgrades.
• Troubleshoot and resolve problems in an efficient manner with minimal supervision and escalate items that are more complex and work in partnership to reach resolution.
• Implement standards for computer operations for compatibility between hardware and software, according to specifications and parameters.
• Run tests on and maintain operating system and related software.
• Schedule, perform, and monitor system backups and, when necessary, perform data recoveries.
• Perform root cause analysis, diagnostics, and monitoring on various production systems.
• Actively engage in the planning and designing of new platforms and integrating new technologies into existing infrastructure.
• Evaluate new technologies and releases.
• Effectively create and maintain relevant systems documentation and user guides.
• Assist with creating and reviewing technical system recovery plans to reduce down time if an outage were to occur.
• Review the problem management register and identify actions.

Requirements

• Secret clearance required
• CompTIA Security+ certification required
• Bachelor's Degree in Information Technology, Computer Science or a related field
• 1-2 years of experience in information technology, systems administration or other IT related field

Skills

• Windows/Unix
• Windows/Unix Application Support
• Windows/Red Hat/SUSE Administration
• Web Server (IIS, Tomcat, WebLogic)
• Applies standard methodology, techniques, procedures and criteria
• Ability to analyze, troubleshoot and resolve basic/routine system hardware, software or networking related problems
• Ability to plan and coordinate the deployment of new technology and resolve technical problems individually and as a project participant
• Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees
• Exceptional customer service skills

Pay

$54,400k-$70,000k