Information Technology (IT) Manager

About the role

We are seeking a highly qualified Information Technology (IT) Manager to oversee and manage the IT department in support of the U.S. Army Warrant Officer Career College (USAWOCC), Fort Rucker, AL.

Responsibilities

• Lead and manage the IT department, ensuring the effective operation, maintenance, and security of all information systems and classroom technologies.
• Oversee IT infrastructure, implement policies, manage hardware and software lifecycle replacements, and support staff and over 2,800 students annually.
• Serve as the primary point of contact for IT operations, ensuring compliance with Department of Defense standards, security protocols, and operational requirements in a military educational environment.
• Provide project planning expertise, perform project scheduling and task breakdown, identify project requirements, track project issues, problems, and risks.
• Manage S6 Trouble Ticket Portal and Helpdesk, ensuring all tickets are resolved within 72 hours. The Contractor shall provide technical assistance to the end user over the phone, and/or in person as required, in such a way as to maintain the proper security and configuration as dictated by Department of the Army and Fort Rucker NEC policy.
• Manage all DoD Mobility Unclassified Capability (DMUC) devices in USAWOCC.
• Manage all Army365 licenses and accounts for the USAWOCC.
• Manage the Account Validation System for both Cadre and Students. The Contractor shall ensure all DD Form 2875’s (Request for Fort Novosel network access) are completed and uploaded completion information into the WOCC Training Tracker on the SharePoint.
• Manage Active Directory (AD) for both Cadre and Students, to include creating user and computer accounts.
• Maintain an accurate inventory of all automation equipment, the current configuration and the location of all equipment.
• Manage USAWOCC’s annual Life Cycle Replacement (LCR) and understand the Army’s Computer Hardware, Enterprise Software and Solutions (CHESS) purchasing process.
• Manage all 26 of the USAWOCC Classrooms, to include troubleshooting audio visual equipment and working directly with the Fort Rucker ECP representative for all replacement equipment and software.
• Manage all equipment including warranties and repairs.

Qualifications

• Active U.S. SECRET Clearance
• Authorization to permanently work in the United States without sponsorship.
• A bachelor’s degree in computer science, Information Systems, Engineering or other related technical or specific discipline related to the task to be supported. CompTIA Security+ certification is required, and Project Management Professional certification is desired.
• At least 12 years of experience as an Information Technology/ Project manager.
• Experience with Windows group permissions, printer troubleshooting, computer hardware/software repair, Active Directory account creation and troubleshooting.
• Experience with writing and troubleshooting PowerShell scripts for Windows11 and Office 365.
• Experience with managing Life Cycle Replacement (LCR) and warranty management.

Benefits

We offer outstanding benefits including health, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, and work-life programs. Our award programs acknowledge employees for exceptional performance and superior demonstration of our service standards. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in our benefit programs. Other offerings may be provided for employees not within this category.

Pay

Negotiable based on experience and qualifications.

Schedule

Full-time position available.

Skills

Strong leadership skills, project management experience, knowledge of Windows group permissions, printer troubleshooting, computer hardware/software repair, Active Directory account creation and troubleshooting, writing and troubleshooting PowerShell scripts for Windows11 and Office 365, managing Life Cycle Replacement (LCR) and warranty management.

Benefits

We offer outstanding benefits including health, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, and work-life programs. Our award programs acknowledge employees for exceptional performance and superior demonstration of our service standards. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in our benefit programs. Other offerings may be provided for employees not within this category.

Equal Opportunity Employer

Terrestris is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Applicants must be authorized to work in the U.S.