Information Technology Help Desk
About the Role
In 2026, the Judicial Branch will be implementing its new case management system—Maine eCourts—to approximately % of court locations throughout the state of Maine. The CMS Technical Support Specialist will provide comprehensive technical support during the statewide Maine eCourts implementations. Using written training materials and court knowledge bank resources, the role involves on-site support to clerks of court at multiple locations, troubleshooting user difficulties, providing instruction, identifying potential system functional limitations for the project management team, and analyzing technical ability and training needs of users.
Travel is required statewide, with a home base in the Augusta, Maine area. Candidates will use their personal vehicles and submit mileage for reimbursement. See the travel policy for details.
Responsibilities
- Provide accurate and complete answers to general use and environment questions in a timely manner.
- Serve as the point of contact for technology support and services.
- Act as the point of integration between the business functions of the department and the technology requirements.
- Provide desktop computer support.
- Ensure all work is documented for future reference.
- Follow quality standards.
- Ensure effective and reliable backups are performed.
- Proactively address customer needs.
- Communicate accurate and useful status updates.
- Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software.
- Investigate user problems, identify their source, determine possible solutions, test, and implement solutions.
- Work in a team environment.
Skills
- Troubleshooting with end users
- Customer service skills
- Proficiency with Microsoft products
- Strong communication skills (written and spoken)
- Technical proficiency combined with keen interpersonal skills
- Ability to guide judicial staff through complex technological changes with patience, expertise, and professionalism