Information Technology Help Desk

LHH Recruitment Solutions is seeking a personable, technically capable Tier 1 IT Help Desk Specialist in Nashville, TN to join a collaborative IT support team. This is a great opportunity for someone who enjoys troubleshooting, working directly with end users, and building their technical knowledge in a professional environment. The position will be 100% on-site during the training period to provide hands-on exposure to the team, systems, and processes. After successfully completing training, the role will transition to a hybrid schedule Title: Tier 1 IT Help Desk Type: Direct Hire/Permanent Location: Nashville, TN (On-site for training and then Hybrid) Compensation: $60,000 - $64,000 annual (flexible) Benefits: Health/Dental/Vision/401(k)/PTO/Holidays/Catered Lunches etc. Job Description Provide Tier 1 technical support to end usersTroubleshoot hardware, software, and connectivity issuesSupport Windows desktops, laptops, and peripheralsAssist with Microsoft 365 and Outlook issuesHandle password resets and basic account access issuesTroubleshoot VPN and remote connectivity problemsSet up and configure computers for new employeesDocument incidents and requests within the ticketing systemEscalate more complex issues to Tier 2 or specialized teamsCommunicate clearly with users throughout the resolution process Qualifications Previous help desk, service desk, desktop support, or IT support experienceWorking knowledge of Windows environmentsFamiliarity with Microsoft 365 applicationsBasic understanding of Active Directory and user administrationGeneral knowledge of networking and connectivity troubleshootingStrong customer service and communication skillsAbility to prioritize multiple support requestsComfortable working independently and as part of an IT team