Information Technology Help Desk

Kratos Defense and Security Solutions · Colorado Springs, CO · 2 mo ago

Full-time

About the role

This mid-level IT Support role delivers reliable, customer-focused technical assistance across the organization. The position manages day-to-day support needs including account provisioning, helpdesk ticket resolution, device setup, and audiovisual systems, while also handling more advanced troubleshooting and contributing to process improvements.

The ideal candidate brings a solid foundation in Windows and/or macOS environments, strong communication skills, and the ability to navigate a fast-paced setting with efficiency and care.

Responsibilities

Provision and deprovision accounts, hardware, and system access for new hires and departing employees; prepare and configure laptops/equipment; conduct new hire tech orientations.
Respond to and resolve routine helpdesk tickets — password resets, software installs, printer/network issues, hardware troubleshooting.
Handle escalated issues requiring deeper troubleshooting, including OS-level problems, network connectivity, application errors, and system configuration.
Set up, maintain, and troubleshoot AV equipment for meetings, conference rooms, and events (video conferencing systems, displays, microphones, speakers).
Maintain accurate documentation of IT assets, tickets, and standard operating procedures.
Manage user accounts and permissions across core business systems (email, SSO, shared drives, etc.).
Coordinate with vendors and outside providers for repairs, equipment orders, and service issues as needed.
Identify recurring issues and recommend process or system improvements.

Requirements

2+ years of experience in IT support, helpdesk, or a similar technical support role.
Solid understanding of Windows and/or macOS environments, Active Directory/Azure AD (or equivalent), and common business applications.
Experience with onboarding/offboarding processes and account provisioning tools.
Familiarity with AV equipment setup and troubleshooting (Teams Rooms, projectors, displays, conferencing hardware).
Strong troubleshooting skills with the ability to explain technical issues in plain language to non-technical staff.
Excellent communication skills and a customer-service mindset.
Ability to prioritize and manage multiple requests in a fast-paced environment.
Comfortable lifting and moving equipment (monitors, laptops, AV gear) as needed.

Preferred Skills

Relevant certifications (CompTIA A+, Network+, Microsoft certifications, etc.).
Experience supporting a hybrid or multi-office workforce.
Basic scripting or automation experience for repetitive IT tasks.

Benefits