Information Technology Generalist 1 - SCI Mahanoy

About the role

As an Information Technology Generalist 1 with the Department of Corrections (DOC), you play an important role in keeping essential technology operating smoothly throughout the State Correctional Institution (SCI) at Mahanoy. You bring solid technical knowledge that helps staff overcome challenges, maintain reliable systems, and ensure that daily operations run without interruption. Your expertise meets complex technology demands with confidence and precision. This position gives you the opportunity to make a strong impact through hands-on, high-value work across a wide range of technology needs.

Responsibilities

• Technical Support: Assist users by diagnosing issues and resolving hardware and software problems
• System Configuration: Set up PCs, install software, and configure systems to meet departmental requirements
• Network Maintenance: Troubleshoot connectivity issues and support the functionality of the local area network (LAN)
• Inventory Management: Maintain accurate equipment records and complete facility-wide inventories
• User Training: Train staff on hardware, software, and system updates to support effective use
• Security Oversight: Implement network security measures and manage user accounts to protect network resources

Schedule

• Full-time employment, 37.5 hours per week
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday
• Telework is not available for this position

Pay

Starting salary may be non-negotiable.

Requirements

Minimum Experience and Training

• One year as an Information Technology Trainee or Information Technology Technician (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services; or
• One year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate's degree in any information technology field; or
• An equivalent combination of experience and training.

Other Requirements

• Successful completion of basic training in Elizabethtown, PA is required
• Must meet the PA residency requirement
• Must be able to perform essential job functions
• Must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements