Information Systems Generalist

Must be able to work from the Glen Ellyn administrative office and travel 20% of the time.

About Us

The Mission of Caring Network is to honor and glorify Jesus Christ, the author and creator of life, by bringing His love and compassion to abortion minded women and equipping them to choose life - both physical and spiritual.

About The Role

This role serves as a central coordinator for the organization’s technology operations, bridging internal teams, leadership, and external service providers. The position ensures efficient IT support, strong asset management practices, and effective execution of technology initiatives while maintaining a focus on cybersecurity, operational stability, and cost efficiency. The ideal candidate is highly organized, proactive, and capable of managing multiple priorities while supporting both day-to-day operations and longer-term technology improvements.

Responsibilities

• IT Operations & Vendor Management
  • Serve as the primary daily point of contact with the Managed Services Provider (MSP) for user support and issue resolution
  • Coordinate monthly on-site visits by the MSP representative
  • Manage and review monthly MSP invoicing for accuracy and cost control
  • Ensure consistent service delivery, responsiveness, and alignment with organizational needs
• Hardware & Asset Lifecycle Management
  • Oversee end-to-end hardware lifecycle: procurement, setup, maintenance, replacement, and decommissioning
  • Ensure secure and certified destruction of retired equipment with proper record retention
  • Maintain accurate inventory of all hardware assets including computers, printers, tablets, and networking equipment
  • Track asset usage, lifecycle status, and replacement planning
• Cybersecurity & Risk Coordination
  • Administer and manage the organization’s cybersecurity training program
  • Monitor external vulnerability testing processes and coordinate remediation follow-ups
  • Support the technology leader in coordinating responses to critical technology-related incidents
  • Help strengthen organizational security practices and risk awareness
• Technology Projects & Systems Administration
  • Support the technology leader in coordinating projects that improve security, stability, and cost effectiveness
  • Coordinate assigned technology project activities and ensure timely execution
  • Administer software licensing across platforms (e.g., Microsoft 365, Adobe, Power BI, ChatGPT Team)
  • Assist in optimizing systems, tools, and processes across the organization
  • Manage administration of user systems access controls

Requirements

• A committed Christian who demonstrates a personal relationship with Jesus Christ as Savior and Lord and is a participant in a local church
• Maintains a consistent life-affirming philosophy and would never refer or advise a woman to have an abortion
• Agree with and be willing to uphold Caring Network’s Statements of Faith and Principle and Core Values
• Associate’s or Bachelor’s Degree in a Computer Science related field or equivalent work experience
• Working knowledge of computer networking, hardware, software interfaces, security protocols, and hardware lifecycle management
• Comfortable with working independently and adapting to changing needs
• Possesses solid organizational skills and the ability to manage multiple priorities
• Strong customer service orientation and willingness to support organizational needs
• Microsoft 365 Fundamentals (or equivalent) desirable
• Must have reliable transportation and availability for up to 20% non-overnight travel to clinics around the Chicagoland area, as well as for monthly staff meetings

Benefits

• Generous PTO policy including substantial vacation time and sick time
• 10 paid company holidays PLUS Christmas Break
• Paid maternity leave, paternity leave
• 403(b) with company match
• Caring, Empowering, Mission-Driven Culture!