Information Technology Generalist 1 - SCI Laurel Highlands

About the role

Take on an important role with the Department of Corrections as an Information Technology Generalist 1 and support the technology that powers SCI-Laurel Highlands. This job lets you work hands-on with systems, software, and equipment that support daily operations. Your technical abilities will help maintain stable network access and dependable tools for staff. Be part of a workplace where your skills support safety and efficiency.

Responsibilities

This position supports the information technology systems and network environment within SCI-Laurel Highlands. The work ensures reliable access to software, hardware, servers, and essential applications used throughout the institution. As an Information Technology Generalist 1, you will perform the following duties:

• User Support: Provide assistance to staff on hardware, software, and system applications
• System Analysis: Review current methods and design improved applications and processes
• Network Maintenance: Monitor network systems and resolve hardware and software issues
• Security Tasks: Manage user accounts, regulate permissions and maintain security measures
• Technical Training: Guide and train lower-level staff in system methods and procedures
• Equipment Management: Install, maintain and upgrade servers, workstations and peripherals

Qualifications

Minimum Experience and Training Requirements:

• Three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services;
• One year as an Information Technology Trainee or Information Technology Technician (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration);
• One year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate's degree in any information technology field;
• An equivalent combination of experience and training.

Other Requirements: Successful completion of basic training in Elizabethtown, PA is required. You must meet the PA residency requirement. You must be able to perform essential job functions. You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

Benefits

Full-time employment with a schedule of 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch. The starting annual salary is $60,538 (before taxes) for selected candidates who are new to employment with the Commonwealth of Pennsylvania.