Information Technology Customer Service Representative (temporary part-time)

Department: Information Technology • Location: Fort Valley State University • Employment Status: Part-time, Temporary, Nonexempt • Assignment Length: Two weeks • Work Arrangement: On-site

About the role

The Information Technology Customer Service Representative provides front-line customer and technical support during the University's deployment of Apple devices. This position provides excellent customer service to students, alumni, parents, faculty, and staff, as well as basic troubleshooting and referral of more complex issues to Information Technology staff.

Responsibilities

• Provides professional customer service and responds to Apple device questions.
• Assists with Apple device deployment and distribution.
• Provides basic troubleshooting for hardware, software, setup, and connectivity issues.
• Documents support requests and actions taken.
• Escalates complex or unresolved issues to Information Technology staff.
• Protects confidential University, employee, and student information.
• Performs other related duties as assigned.

Requirements

• Associate's degree in information technology, computer science, or a related field, or an equivalent combination of relevant education and experience.
• Customer service experience.
• Familiarity with Apple devices and operating systems.
• Strong communication, problem-solving, and attention-to-detail skills.
• Ability to follow procedures, manage multiple requests, and escalate issues appropriately.

Preferred Qualifications

• Experience with Jamf or another mobile device management system.
• Apple certification or technical support training.
• Previous help desk, device deployment, or technical support experience.

Pay

$16.00 per hour

Benefits

This temporary part-time position is not eligible for employee benefits.