Customer Service Representative (Part-Time)

Responsibilities

• Aid in customer inquiries regarding freight pickup requests, rate quotes, freight charges, hot shipments, shipment tracing, and appointments or special requests.
• Take and deliver messages for the Service Center Manager and Account Managers.
• Provide assistance to Drivers, prepare bills of lading and delivery receipts, and maintain excellent communication with external and internal customers as well as interline companies.
• May assist with payroll data entry, freight reports, driver collection reports, billing, and filling.

Qualifications

• Skilled in Microsoft Office programs.
• Excellent keyboarding skills.
• Experience working in a fast-paced environment with excellent attention to detail.
• Exceptional communication and customer service skills.
• Licensed to work in the United States and at least 18 years old.
• Fully fluent in English.

Benefits

• Stable and growing organization.
• Competitive weekly pay.
• Quick advancement opportunities.
• Customized training program.
• Professional, positive, and people-centered work environment.
• Modern facilities.
• 401(k) plan with company match.

Pay and Schedule

Starting Pay: $18.00/hour. Pay does vary depending on relevant industry experience.

Physical Demands

This position requires the ability to perform administrative and clerical tasks in an office and Service Center environment. Duties may include prolonged sitting, standing, walking, light lifting, reaching, and handling office materials or freight-related items, with occasional entry into dock or trailer areas as needed. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.