Temporary Customer Service Representative – Information Desk & Call Center - Part time

Key Responsibilities

• Answer incoming calls to the county's main information line.
• Determine the nature of the inquiry and transfer callers to the appropriate agency or department for response.
• Greet and assist visitors at the information desk, providing clear directions and ensuring they are connected to the correct staff or location.
• Maintain a courteous and professional demeanor in all interactions, both in-person and over the phone.
• Use provided reference materials, directories, and scripts to assist with inquiries.
• Work independently during certain shifts, with supervisor and team contact numbers available for questions or escalations.
• Maintain confidentiality and follow county customer service standards.

Skills Required

• Strong verbal communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to remain calm and professional in a fast-paced environment.

Experience Required

• Previous customer service experience preferred.

About the Role

We are specialized in recruiting and deliver the best professional talent of industry and we are committed to deliver best experience for our clients and job seekers. With over two decades of experience in the recruitment industry, we proudly help you to find the next job that matches your professional skills. Our team understands your needs or requirement before starting the recruitment, that enables to find the high quality of talent with high success rate of talent delivery, keeps us continue to be the best in the industry.

Benefits

Temporary / Non-Merit. This will not be on a consistent basis, but rather during staff vacations and training sessions. Schedule: 8:30 AM - 4:00 PM (unless otherwise noted) - Thursday, July 16 (9:00 AM - 1:00 PM) - Wednesday, July 22 - Wednesday, August 12 - Wednesday, August 19 Manager may add additional dates later, but this is what is needed right now. Manager would like to have ongoing coverage on an as needed basis.

Pay

N/A

Schedule

8:30 AM - 4:00 PM (unless otherwise noted)

Contact

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