Customer Service Specialist Temporary Part Time

Duties/Responsibilities

• Process customer orders, including changes and updates; send order confirmations and maintain accurate account records throughout internal systems.
• Cook with third-party logistics (3PL) vendors to ensure timely shipment of products.
• Schedule and coordinate lamp installations and de-installations with external vendors.
• Respond to customer inquiries, resolve issues and complaints with professionalism and tact.
• Manage customer communications through phone, email, and internal systems.
• Investigate and resolve order discrepancies and shipping issues.
• Maintain and update customer databases and files, ensuring accuracy and confidentiality.
• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
• Reach out to healthcare offices using remote engagement tactics to gain access and build relationships.
• Comply with all FDA regulations and company policies.
• Deliver excellent customer service and issue resolution throughout the sales process.
• Handle confidential information with discretion and integrity.
• Manage multiple priorities and meet tight deadlines in a fast-paced environment, especially near quarter ends.

Qualifications and Experience

• A High School Diploma or GED is required; an Associate’s or Bachelor’s Degree is preferred.
• 3–5 years of experience in customer service or inside sales with customer service component.
• Experience in pharmaceutical, medical device, or healthcare industry preferred.
• At the time of this posting, the salary range for this position is hourly $25.00- $35.00 per hour. Actual compensation is commensurate with job related knowledge, skills, experience, and location of the position.
• B2B sales experience and knowledge of reimbursement policies is a plus.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Excellent verbal, written, and listening communication skills.
• Strong organizational, time management, and problem-solving skills.