Customer Service Representative (Part-Time)

About the role

As the premium provider of drinking water and water treatment services for the greater part of a century, Hall’s Culligan continues to innovate and expand our business nationwide by offering tailored solutions to meet the specific needs of each customer backed by our superior Culligan service. As a Customer Service Representative (CSR), you’ll play a vital role in ensuring our customers receive a positive customer experience. This role involves addressing inquiries, providing solutions, and maintaining a high level of customer satisfaction. The ideal candidate for this position will genuinely enjoy interacting with our customers, will have an enhanced ability to resolve issues through strong product and service knowledge, and will effectively manage their time.

Responsibilities

• Customer service: Respond promptly to customer inquiries via phone, text, and email with a focus on providing an outstanding customer experience.
• Effectively and accurately address customer concerns, troubleshoot problems, and provide accurate information.
• Handle both routine inquiries and complex issues with professionalism.
• Product and service knowledge: Develop and maintain an understanding of our products and services to effectively assist customers and address their needs.
• Offer product/service recommendations and educate customers.
• Issue resolution: Identify, troubleshoot, and resolve customer problems effectively.
• Collaborate with other departments to address customer concerns and provide solutions.
• Time management: Efficiently manage and prioritize tasks to meet individual and team performance goals.
• Meet deadlines and response times while maintaining quality in work and customer interactions.
• Documentation and reporting: Accurately document customer interactions and transactions in customer service software.
• Safety: Workspace must be kept clean, organized, and free of clutter and tripping hazards.
• Follow proper confidentiality protocols to keep customer information protected and adhere to incident reporting procedures.

Qualifications

• Ability to wear a telephone headset for extended periods, up to 8 hours per day, while handling inbound and outbound customer calls.
• Previous experience in a customer service role preferred.
• Excellent verbal and written communication skills.
• Excellent organization and multi‑tasking skills.
• Strong problem‑solving abilities and attention to detail.
• Ability to remain calm under pressure and handle challenging situations with professionalism.
• Demonstrated empathy and resilience; adaptable to new processes and procedures while maintaining a positive attitude.
• Comfortable multitasking to manage multiple tasks and customer interactions simultaneously.
• Competency in computer and/or tablet use with above‑average skills in computer applications.
• Ability to quickly learn and adapt to new technologies and software systems as needed.
• Minimum typing speed of 40 wpm, including ten‑key, accurately and by touch.
• Strong communication skills, commitment to teamwork, and effective problem‑solving skills.

Benefits

• Paid time off (PTO) at a generous accrual rate.
• Eligibility for a 401(k) with company match after the introductory period.
• Career advancement opportunities with a stable, growing, family‑oriented company.
• Upskilling and promotion from within.
• Free use of Culligan equipment in your home.

Pay

Hourly rate: $18‑$20 per hour, depending on experience.

Schedule

Part‑time, Monday‑Friday schedule; expected hours 8:00 am‑12:00 pm with some flexibility, and may require occasional evenings/weekends as business needs arise. There is also potential for the role to convert to full‑time employment.