Information Technology/Business Analyst

Summary / Duties

The role will support Plan and Valley Administration business analysis needs for Managed Care Administration. This position involves partnering with business relationship owners, IS delivery teams, subject matter experts, and customers to gather, evaluate, and document business and functional requirements across the service delivery lifecycle from idea through implementation and support.

• Conducting interviews, workshops, surveys, site visits, workflow analysis, use case development, process mapping, and business requirements documentation.
• Helping to reconcile conflicting information, clarify true business needs, translate technical issues into business language.
• Supporting application and process issue resolution.
• Contributing to continuous service improvement efforts.

Requirements

• Bachelor’s degree or equivalent education/experience.
• Experience with business requirements gathering, documentation, and functional specifications.
• Experience with workflow analysis, data flow modeling, functional decomposition, and use cases.
• Able to translate business requirements into functional requirements and system/process solutions.
• Experience partnering with business relationship owners, IS delivery teams, SMEs, and customers.
• Proficiency in presentation, word processing, spreadsheet applications, and standard analysis tools.
• Able to work independently with moderate direction and collaborate across departments.
• Strong verbal, written communication, facilitation, analytical, and problem-solving skills.

Preferred Requirements

• Experience with Continual Service Improvement (CSI) or continuous service improvement efforts.
• Conceptual knowledge of Lean methodologies and process improvement practices.
• Experience with Microsoft Visio, workflow tools, Business Relationship Management, or project methodology.
• Experience supporting business cases, statements of work, KPIs, benefits, and lifecycle documentation.
• Experience facilitating group sessions and building consensus with stakeholders.
• Experience working in Information Services, managed care, health plan, or enrollment environments.