Information Technology Analyst

Qualifications

Education and Experience: Any Combination Of Training And Experience That Would Provide The Required Knowledge, Skills And Abilities Is Qualifying. A Typical Way To Obtain The Required Qualifications Would Be: Equivalent to a bachelor’s degree with major coursework in information technology, computer science, management information systems, or a related field and three (3) years of information systems technical support experience.

• Working knowledge of application support, configuration management, and testing procedures.
• Fundamental troubleshooting, analytical thinking, and problem-resolution skills.
• Foundational understanding of content management systems (CMS), website maintenance, and accessibility best practices.
• Familiarity with Microsoft Power Automate and related low-code automation tools.

Knowledge & Abilities

• Configures applications following established procedures and validates them to ensure they meet business and technical requirements.
• Collaborates with developers, business analysts and end users during testing activities and documents results.
• Updates website content with approved tools and ensures they maintain court’s branding and style guidelines.
• Escalates complex issues appropriately.
• Develops user guides, procedures, knowledge base articles, reports etc.

Experience

Provides support for business applications and systems by triaging requests, identifying root causes of routine issues, and resolving or escalating them as appropriate.

Supports applications by triaging requests, resolving routine issues, and escalating complex problems.

Executes system testing, validation, and documentation under direction.

Supports website updates and basic web configuration tasks.

Aids in preparing applications for upgrades, including testing and documentation review.

Documents workflows and participates in business process analysis activities.

Maintains user accounts, permissions, and system access controls.

Prepares documentation, reports, and user materials.

Coordinates with vendors and escalates issues requiring advanced review.

Participates in team meetings and application support activities.

Skills

• Microsoft Power Automate and related low-code automation tools.
• Basic troubleshooting and analytical thinking skills.
• Ability to configure applications following established procedures.
• Collaboration with developers, business analysts, and end users.
• Website content updates and basic web configuration tasks.
• Escalation of complex issues.
• Documenting workflows and business processes.
• Managing user accounts and permissions.
• Preparing documentation and reports.
• Coordinating with vendors.
• Participation in team meetings and application support activities.

Supplemental Questions

01 Please describe your experience supporting and testing business applications. Include the types of applications, your responsibilities, and the approximate number of years of experience and the tools you used.

02 Describe any experience you have updating / creating / designing websites or using a Content Management System (CMS). Please identify the CMS if applicable. Explain a project you worked on and if there is anything you would have done differently to achieve the end goal.

03 Do you have experience creating and managing requirements documents for projects involving system integrations? Please describe the project and explain how you translated technical specification documents into clear business and functional requirements. How do you verify that a requested system change will meet the business need before it is implemented?