Information Technologist I – Information Management Officer (IMO)

Key Responsibilities

• Provide client administration for Microsoft desktop and laptop systems.
• Register client equipment within the installation software and asset management system.
• Establish, maintain, delete, and troubleshoot Microsoft Intune accounts and client systems.
• Configure and support Standard Army application systems.
• Install, configure, maintain, and troubleshoot desktop operating systems and applications.
• Maintain systems in compliance with Army configuration standards, including service packs, patches, security fixes, and antivirus updates.
• Install, configure, and maintain authorized Commercial Off-the-shelf (COTS) and Government Off-the-shelf (GOTS) applications.
• Perform troubleshooting to resolve desktop baseline application and email issues.
• Conduct commercial hardware repair on computer systems.
• Provide Tier 1 support via telephone assistance, remote control tools, and on-site user support.
• Accurately diagnose and resolve standard application and configuration issues.
• Clearly and concisely communicate technical information to both technical and non-technical users at all organizational levels.
• Cook up standard system image configuration changes with the NEC.
• Assist System Administrators with testing client applications, security patches, system software, and network hardware configurations.
• Support installation and testing activities and ensure all changes are properly documented.
• Create and update technical documentation, including Continuity Books, SOPs, and User Guides.
• Aid in the preparation of technical documentation and configuration change requests.
• Use the Army Enterprise Service Desk system to create, update, modify, and resolve customer support incidents and service requests.
• Provide daily on-site operational and sustainment Tier 1 support for classroom audiovisual equipment, including hardware, software, networking, and Microsoft Teams video conferencing for classrooms.
• Provide guidance and technical support to desktop services technicians, assigned users, and peers.
• Serve as a technical representative during meetings and user engagements as required.

Requirements

• Possess an associate’s degree in information systems/computer science or technically related degree; OR three (3) years of technically related field experience in desktop support or network administration.
• Maintain a Secret Clearance.
• Possess and maintain a CompTIA Security+ or higher certification.
• Obtain appropriate Computing Environment (CE) training for the operating system(s) and/or security related tools/devices they will support. All training must be maintained throughout the performance of services.
• Have two (2) years of client support in a Microsoft Windows-based environment. The current Microsoft environment is Windows 11 with Microsoft 365.
• Experience with providing client support for users on Microsoft Windows network operating systems in a Microsoft Intune environment using applications in Microsoft 365 (including Outlook, OneDrive, Word, PowerPoint, Excel, OneNote, SharePoint, Teams, Viva Engage and Access).
• Have the ability to quickly and accurately diagnose and resolve problems with computer hardware/software from a remote location.
• Have experience in implementing systems security to include managing and issuing passwords, establishing user/group accounts, and recommending and developing file permission attributes.
• Be knowledgeable in PC imaging, connectivity, remote printer setup and troubleshooting automated E-Mail systems.
• Have the ability to clearly and concisely communicate technical information to non-technical users at all levels of the organization.
• Have a good understanding and experience with general connectivity issues in LAN/WAN/Internet environments.
• Have an advanced understanding of Transmission Control Protocol/Internet Protocol.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term & Long-Term Disability
• 401k Retirement Savings Plan with Company Match
• Paid Holidays
• Paid Time Off (PTO)
• Tuition and Professional Development Assistance
• Parking/Travel Reimbursement (metropolitan areas)