Information Systems/Business Analyst

Responsibilities

• Serves as a lead architect providing comprehensive technical and analytical support for the College's administrative and mobile software systems.
• Ensures maximum system efficiency across all academic, financial, and administrative operations.
• Collaborates with staff to identify data-driven insights.
• Leads data reporting and analysis.
• Executes the design, programming, testing, implementation, and maintenance of enterprise systems and related stand-alone databases.
• Provides end‑user support for application software utilization by streamlining processes and designing workflow.
• Works with users to identify and implement solutions.
• Provides troubleshooting for application software issues by researching the user's problem, showing them how to resolve it, or reporting unresolved issues to software vendor solution centers.
• Serves as a liaison between the end‑user community and the software vendor.
• Implements new application software features by analyzing the application and determining its relevance to the end user.
• Provides training and support during implementation.
• Provides ad‑hoc query assistance to end users, encouraging and training them to use available user‑friendly tools and to become independent with simple reports and extracts.
• Designs and implements customized programs or applications to meet end users' or the College's needs in the assigned areas.
• Responsible for the identification and documentation of any custom programs, reports, or virtual fields in the assigned areas.

Requirements

• High school diploma and experience in computer system development and modification.
• A bachelor's degree in a related area may be substituted for the required work experience.

Qualifications

• Bachelor's degree in Computer Science and programming experience in multiple programming languages, SQL, and a knowledge of database concepts.

Additional Information

• Limited overnight travel required for periodic training and skill upgrade.
• Evening/weekend hours and travel to other campuses may occasionally be required for scheduled events.