Information Specialist - Call Center

The Florida National Parks Association is seeking its first Chief Operating Officer (COO) to help steward the operational foundation that supports the organization’s continued growth and impact. The COO is a senior leadership role reporting directly to the Executive Director (ED) and serves as FNPA’s day-to-day operational leader. The COO is a trusted partner to the ED and senior staff – balancing strategic operations with hands-on execution and support to ensure operational health and long-term sustainability.

About the Role

• Oversee all aspects of the organization's operations, including finance, human resources, facilities management, and technology.
• Develop and implement policies and procedures to enhance operational efficiency and effectiveness.
• Build and maintain strong relationships with key stakeholders, including park partners, donors, and community members.
• Ensure compliance with all relevant laws, regulations, and organizational policies.
• Support the ED in setting and achieving organizational goals through strategic planning and resource allocation.

Responsibilities

• Oversee all aspects of the organization's operations, including finance, human resources, facilities management, and technology.
• Develop and implement policies and procedures to enhance operational efficiency and effectiveness.
• Build and maintain strong relationships with key stakeholders, including park partners, donors, and community members.
• Ensure compliance with all relevant laws, regulations, and organizational policies.
• Support the ED in setting and achieving organizational goals through strategic planning and resource allocation.

Requirements

• Bachelor’s degree in business administration, public administration, or a related field.
• Minimum of 10 years of progressive experience in nonprofit management, preferably in a similar capacity within the national parks sector.
• Proven ability to manage budgets, oversee financial operations, and lead a team.
• Experience in developing and implementing policies and procedures to enhance operational efficiency and effectiveness.
• Strong interpersonal and communication skills, with the ability to build and maintain strong relationships with key stakeholders.
• Ability to work independently and collaboratively, with a focus on results and continuous improvement.

Qualifications

• Proven track record of success in leading complex organizations and managing multiple projects simultaneously.
• Experience in developing and implementing policies and procedures to enhance operational efficiency and effectiveness.
• Strong understanding of nonprofit governance and regulatory requirements.
• Excellent problem-solving and decision-making skills.
• Ability to work effectively in a fast-paced, dynamic environment.

Skills

• Strategic thinking and planning.
• Financial management and budgeting.
• People management and team building.
• Project management and execution.
• Stakeholder engagement and relationship building.

Benefits

• Competitive salary commensurate with experience.
• Flexible work schedule.
• Professional development opportunities.
• Health insurance benefits.
• Retirement plan options.

Pay

Salary is competitive and commensurate with experience.

Schedule

The position will have a flexible schedule to accommodate the needs of the organization and the individual.

Contact Information

To apply, please email Jessica Pierce, Executive Director, at jessica@evergladesassociation.org. Please include a resume and cover letter describing how your qualifications align with the position and your potential contributions to the role and organization. The anticipated start date for this position is Summer 2026. For priority consideration, apply by May 31, 2026. The position will remain open until filled.