Information Services ERP Help Desk
About the role
The Information Services ERP Help Desk serves as the primary support resource for employees using the company's ERP system and related technologies. This role assists users with system questions, troubleshooting, training, and process support while partnering with departments across the organization, with a primary focus on Agronomy and Hardware operations. The position also supports system improvements, technology projects, and on-site assistance at company locations as needed. The Equity is an independent ag cooperative headquartered in Effingham, Illinois and has over 600 employees. Our market area currently includes 22 locations and covers central Illinois and southwest Indiana. The Equity has five divisions including: Agronomy, Grain, Feed & Livestock, Energy, and two Retail Stores, plus a Precision Agronomy dealership as well as a cutting-edge drone sprayer business. The Equity’s mission is to deliver value to our customers through operational excellence, providing information, exploring opportunities, and supporting profitable roles for producers.
Responsibilities
- Follow all established personnel, information security, and workplace safety policies and procedures while handling company systems, data, equipment, and user requests
- Provide front-line support to employees using the company’s ERP system, including answering questions, explaining system processes, resolving access or transaction issues, and helping users complete their work accurately and efficiently
- Receive, document, prioritize, and track support requests; gather relevant details from users; communicate status updates; and ensure issues are resolved or escalated to the appropriate resource
- Develop a working understanding of business processes across the Company, with