Information Security & Technical Operations Associate

Responsibilities

• Develop, implement, and follow robust procedures and policies to optimize the technical support of our platforms
• Create, troubleshoot, report, and resolve identified tickets or possible errors in a timely manner
• Connect and follow-up directly with clients, client IT teams, and third party vendors to ensure a timely and professional management of potential technical issues
• Provide internal stakeholders with a regular report of identified incidents of note and the state of their resolution, if applicable
• Work with support and development teams to identify, prioritize, and process required database query operations
• Aid in business acceptance testing and QA support ahead of scheduled releases
• Support in office network and device troubleshooting
• Manage, track, and provision internal hardware and software inventory for new and existing employees
• Timely responses to all internal and external vendor assessment questions, documentation, and meetings
• Develop, implement, and follow robust procedures and policies to optimize the management of existing and future vendor assessments
• Maintain and improve our Vendor Assessment Notion and FAQ pages
• Collaborate closely with team members to document, standardize, and refine Technical support and InfoSec procedures, ensuring operational consistency
• Direct support to CISO and COO with relation to daily operations as needed

Requirements

At least 1 year of experience with client-facing support for SaaS products

At least 3 months of MySQL/PostGres experience

Proficiency with Chrome DevTools, Google Sheets, Docs, Drive, Confluence/Notion, and Excel

Prior experience in responding to security questionnaires and vendor due diligence requests

Reliability

Self-organization

Self-motivation

Attention to detail

Technical mindset

Good attitude and coachability

Clear and concise written and verbal communication

Qualifications

Midtown Manhattan

Benefits

• 3-weeks of paid time off
• 1-week paid sick leave
• Comprehensive medical, dental, vision, and life insurance
• Fully stocked snack room