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Jobs · Consulting · Virginia

Information Management & Knowledge Management (IM/KM) Analyst

Serco · Newport News, VA · Yesterday
ConsultingFull-time

About the role

The successful candidate will play a crucial role in supporting the Joint Staff J-7, Deputy Directorate for Joint Training and Exercises (DDJTE). They will be responsible for planning, executing, and assessing strategic-level Joint training exercises. Key responsibilities include developing, administering, and optimizing collaborative information environments, implementing KM best practices, driving process improvements, and fostering a culture of continuous learning.

Responsibilities

  • Administer and maintain classified and unclassified Microsoft 365 and SharePoint Online (SPO) site collections on platforms such as Department of Defense (DoD) 365, Intelink, and the Joint Staff Portal.
  • Design, develop, and maintain SharePoint Online pages, document libraries, and dynamic Common Operational Pictures (COPs) to provide leadership with current operational and training information.
  • Establish and enforce IM and RM (Records Management) governance, including document management standards, file-naming conventions, metadata, and permissions to improve information discoverability and security.
  • Analyze government business processes and battle rhythms, recommending KM improvements to increase efficiency, collaboration, and decision cycle effectiveness.
  • Develop automated and low-code solutions using Microsoft 365 applications, including Power Automate, and support the phased migration of data from legacy shared drives to modern platforms.
  • Provide comprehensive training to personnel, including desk-side assistance, workshops, and the development of user guides and standard operating procedures (SOPs) to promote an agile learning environment.
  • Leverage government-approved Generative Artificial Intelligence (GenAI) tools to enhance knowledge discovery, automate processes, and increase decision advantage, while ensuring all AI-generated content is validated for accuracy and compliance.
  • Support all phases of the Joint Exercise Life Cycle (JELC) by maintaining robust collaborative information environments and providing KM support to the Knowledge and Innovation Council (KIC).
  • Be prepared for potential shift work or watchstanding duties to support mission requirements.

Requirements

  • An active U.S. Department of Defense (DoD) Secret security clearance with the ability to obtain a Top Secret.
  • A Bachelor's degree in a related discipline OR a High School Diploma and 4 additional years of relevant experience.
  • Some experience supporting Microsoft SharePoint Online or Microsoft 365 environments.
  • Demonstrated experience with Records Management (RM) principles, including identifying and managing redundant, obsolete, and trivial (ROT) content.
  • Deep knowledge of collaboration tools including Microsoft 365 (OneDrive, MS Teams, SharePoint, Planner), Portals - Department of Defense 365, Intelink, VJOC, OneBrief, and ETMS2.
  • Familiarity with the principles, approved uses, and risks associated with Generative Artificial Intelligence (AI) tools.
  • Excellent communication skills and proven experience in training personnel on tools, processes, and best practices.
  • The ability to work independently in a dynamic operational environment and must be travel-ready.
  • The ability to travel up to 25%.

Qualifications

  • Experience supporting the Joint Staff, Combatant Commands, or other DoD headquarters organizations.
  • Experience with the Joint Training System (JTS).
  • Microsoft 365, SharePoint, or Power Platform certifications.
  • Experience developing dashboards and automated workflows using Microsoft Power Platform.
  • Familiarity with supporting a Knowledge Management Action Plan and contributing to process improvement initiatives.

Skills

  • Knowledge of collaboration tools including Microsoft 365 (OneDrive, MS Teams, SharePoint, Planner), Portals - Department of Defense 365, Intelink, VJOC, OneBrief, and ETMS2.
  • Familiarity with Records Management (RM) principles, including identifying and managing redundant, obsolete, and trivial (ROT) content.
  • Experience with Generative Artificial Intelligence (GenAI) tools.
  • Strong communication and training skills.

Benefits

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

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