Information Coordinator

About the role

The Information Coordinator supports the daily operations of Network 6, focusing on data management, technology support, compliance monitoring, and collaboration with staff to ensure high-quality services for individuals with intellectual and developmental disabilities.

Responsibilities

• Answer telephone calls and provide messages in a timely and professional manner.
• Serve as the primary contact for daily report submissions and incident report routing.
• Respond to inquiries from families interested in Trinity Services programs and coordinate tours as needed.
• Aid in mail distribution, supply acquisition, and deliveries.
• Support employee and participant celebrations, events, and recognition activities.
• Provide backup clerical and administrative support across Network 6 locations.
• Aid in payroll and other administrative functions as needed.

Documentation, Reporting & Compliance

• Submit Community Day Services (CDS) attendance on a daily basis.
• Maintain tracking systems for medical appointments and communicate updates to staff.
• Monitor and collect documentation required for state compliance, including fire drills, tornado drills, water temperature logs, and monthly compliance reports.
• Prepare and maintain monthly reports related to attendance, billing, quality indicators, financial tracking, evaluations, and employee recognition programs.
• Analyze operational data to identify trends and opportunities for quality improvement.
• Aid in state billing processes through Career Access and support business-related billing activities.
• Prepare Square reports, invoices, and supporting documentation.

Technology & Systems Support

• Train employees on the use of electronic health records, documentation systems, and the Quantum System.
• Monitor staff utilization and compliance with electronic documentation requirements.
• Provide backup support for Program Coordinators within the Quantum System.
• Troubleshoot technology and system-related issues for staff.

Financial & Operational Support

• Collect receipts and prepare monthly expenditure reports for gas cards, credit cards, and PACE cards.
• Coordinate and track maintenance requests to ensure timely completion.
• Submit Amazon and supply orders for Network 6 locations.

Quality Assurance & Team Collaboration

• Partner with Program Coordinators to monitor outstanding documentation and compliance needs.
• Support employee onboarding, training, and recognition initiatives.
• Communicate professionally with employees, individuals served, families, community partners, and interdisciplinary professionals.
• Aid in implementing organizational policies, procedures, and regulatory requirements.

Skills & Abilities

• Strong computer and information technology skills.
• Advanced proficiency in Microsoft Excel and Microsoft Office applications.
• Ability to train and support staff in the use of technology and electronic systems.
• Strong organizational skills with the ability to multitask and prioritize responsibilities effectively.
• Excellent oral and written communication skills.
• Strong interpersonal and customer service skills.
• Ability to work collaboratively with staff, program participants, families, and outside agencies.
• Ability to interpret and explain policies, procedures, and regulations clearly and professionally.
• Self-motivated with strong attention to detail and accuracy.

Physical Demands

• Be able to lift over 40 pounds from floor to waist unassisted.
• Be able to push and pull 75 pounds.
• Be able to complete deep knee squats.
• Remain in a stationary position, often standing or sitting for prolonged periods.
• Physical activities that could be used include: driving, balancing, pulling, pushing, standing, climbing, grasping, stooping, crouching, crawling, kneeling, reaching, lifting, and repetitive motion.

Qualifications

• Bachelor’s Degree required in social work, psychology, or related field.
• Master’s degree preferred.