Informatics Training Specialist

About the role

The Informatics Training Specialist plays a vital role in supporting the organization's clinical technology initiatives by providing education, training, and ongoing support for electronic health record (EHR) systems and other clinical applications.

Responsibilities

• Develop, coordinate, and deliver training programs for clinical systems and EHR applications.
• Provide onboarding and orientation training for new physicians, nursing staff, clinic staff, and other employees.
• Offer ongoing education and support to end users to promote system proficiency and workflow efficiency.
• Assist departments in identifying, evaluating, and improving clinical workflows.
• Collaborate with clinical, operational, and technical teams to support the adoption of new technologies.
• Partner with Oracle and internal stakeholders to troubleshoot system issues and optimize system performance.
• Manage and resolve tickets related to clinical applications and user support.
• Support regulatory compliance initiatives through documentation, training, and competency validation.
• Participate in project planning, implementation, and change management activities.
• Develop reports and tools that support clinical and operational decision-making.
• Attend department meetings and provide guidance on clinical informatics initiatives.
• Serve as a subject matter resource for clinical technology workflows and best practices.

Requirements

• Achieved Associate's degree in a healthcare, information technology, education, or related field, or equivalent combination of education and experience.
• Experience working in a healthcare environment.
• Strong computer and technology skills.
• Knowledge of Electronic Health Record (EHR) systems.
• Excellent communication, presentation, and interpersonal skills.
• Ability to train individuals and groups with varying levels of technical proficiency.
• Strong organizational, problem-solving, and project coordination skills.
• Possessing a Bachelor's degree in Nursing, Healthcare Administration, Health Informatics, Information Systems, Education, or related field is preferred.
• Experience with Oracle Health/Cerner or comparable EHR platforms.
• Experience developing educational materials and training programs.
• Experience in clinical informatics, healthcare technology, or project management.
• Experience supporting system implementation and adoption initiatives.
• Knowledge, Skills, and Abilities: Ability to effectively educate and engage adult learners; Understanding of clinical workflows and healthcare operations; Strong customer service orientation and commitment to user support; Ability to manage multiple priorities and projects simultaneously; Analytical mindset with a focus on process improvement and optimization; Ability to work collaboratively across departments and organizational levels.