Healthcare Informatics Training Specialist

Job Summary

The Healthcare Informatics Training Specialist serves primarily as an educator performing a range of education and support roles for newly implemented EPIC technology and applications including end user and new hire training, post implementation optimization and stabilization training, and instructional design and development.

The EPIC Specialist will also be responsible for small project management initiatives and support with investigation of related intermittent technical problems related to EPIC technology.

Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:

• Supportive work culture
• Medical, Vision and Dental Coverage
• Retail Plans, Health Savings Account, and Flexible Spending Account
• Instant pay is available for qualifying positions
• Paid Time Off Accrual Bank
• Opportunities for growth and advancement
• Tuition assistance/reimbursement
• Excellent pay differentials on qualifying positions
• Flexible scheduling

Essential Functions

• Develop and maintain engaging and effective training sessions and materials for providers and caregivers through onboarding training and optimization efforts.
• Deliver standardized training to providers and caregivers through curriculum development in uPerform, classroom setting or at the elbow support.
• Perform ongoing assessment of training needs and opportunities through intentional rounding, implementations, optimization efforts and other provider and caregiver interactions.
• Participate in planning, design, development and deployment of new EPIC modules and enhancements to existing modules.
• Aids in coordinating, facilitating, and evaluating the degree of provider and caregiver impact before and after system upgrades and improvements.
• Serve as liaison between Healthcare Informatics and the customer/users concerning requests, standards, expectations, and other program and project matters.
• Maintain updated and ongoing knowledge in designated EPIC areas.
• Applies the knowledge of unit/department workflows and policy and procedures associated with the use of Epic software.
• Provide support to the organization, division, and peers as a critical function of all IT professionals. Support includes day-to-day peer level support, emergent after hours support, and any support required to maintain highly reliable IT systems.

Required Additional Requirements

• Education - High School Diploma/GED Equivalent.
• Preferred Education - Bachelors degree in related field.
• Certification - Epic Certification - Accredited University or accredited training professionals.
• Experience - 1+ years of Education Trainer Experience; 3+ years of Clinical Experience.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.