Informatics Technical Specialist I (Laboratory)

About Abbott

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. Abbott creates breakthrough science to improve people’s health, with diagnostic solutions used in hospitals, laboratories, and clinics worldwide. The crucial information derived from our tests, instruments, and informatics systems often serves as the first step in patient care decision-making for hundreds of health conditions.

About the Role

This is a remote position. Qualified candidates are preferred to live in the Eastern part of the U.S. and must have easy access to a major metropolitan airport. Must be able to travel up to 75%. A valid driver’s license is required.

Join Abbott's Core Lab Informatics team supporting AlinIQ Digital Health Solutions, helping laboratories improve efficiency through automation, connectivity, and advanced informatics technology. Our pioneering technology spans healthcare operations, including medical diagnostic instruments, tests, automation, and informatics solutions for hospitals, reference labs, blood centers, emergency departments, physician offices, and clinics.

Responsibilities

• Lead or support software implementation, integration, and verification activities for customer sites.
• Support system connectivity between laboratory instruments, LIS, and IT environments.
• Conduct software installations, testing, training, and go-live support.
• Troubleshoot technical issues remotely and on-site as needed.
• Serve as the primary technical resource for customers, field service teams, and project teams.
• Provide Level 1 and Level 2 technical support and issue resolution.
• Partner with Abbott project managers, laboratory staff, IT teams, and customer stakeholders throughout implementations.
• Manage multiple projects simultaneously while meeting customer expectations and project timelines.
• Gather customer requirements and help design scalable informatics and automation solutions.
• Collaborate with global support teams to resolve complex technical issues.
• Support sales and business growth through exceptional customer service and technical expertise.
• Partner with Marketing and Product teams to identify customer needs and support future product enhancements.
• Maintain compliance with the Abbott Code of Business Conduct.
• Support continuous improvement and customer satisfaction initiatives.
• Help healthcare organizations improve laboratory operations by implementing and supporting industry-leading automation and informatics solutions that enable better patient care.

Requirements

• Strong IT, networking, and software troubleshooting skills.
• Excellent communication and customer-facing skills.
• Ability to build relationships with customers and cross-functional teams.
• Strong critical thinking and problem-solving abilities.
• Comfortable managing multiple priorities in a fast-paced environment.
• Ability to work independently while collaborating across diverse teams.

Qualifications

Required Qualifications

• Minimum of 0-2 years of formal IT technical application experience.
• Familiarity with laboratory workflow and operations.
• Excellent communication, organization, project management, and attention to detail.
• Strong knowledge of general networking; server technologies/services; workstation/desktop technology; internet protocols; remote connectivity; and Microsoft Windows Server (NT/2000/XP/2k3).

Preferred Qualifications

• Bachelor’s degree preferred, with preferred areas in computer science, information systems, medical technology, or related field.
• Experience with Abbott’s instrument systems is a strong plus.
• A background as a medical technologist is ideal, though other lab experience is acceptable.
• Additional experience in hospital or laboratory information systems environments.
• Knowledge of virtual servers, corporate virus protection products, backup systems, firewalls, VPN client, and tunnel technologies.
• Education or experience in medical technology or clinical laboratory science (e.g., ASCP, CLS/NCA).

Benefits

• Career development with an international company.
• Free medical coverage in the Health Investment Plan (HIP) PPO medical plan (qualification required).
• Excellent retirement savings plan with high employer contribution.
• Tuition reimbursement, Freedom 2 Save student debt program, and FreeU education benefit for affordable bachelor’s degrees.
• Recognition as a great place to work in dozens of countries, including being named one of Fortune’s most admired companies.
• Recognition as one of the best big companies to work for, as well as a top employer for diversity, working mothers, female executives, and scientists.

Pay

The base pay for this position is $61,300.00 – $122,700.00. In specific locations, the pay range may vary from the range posted.